Hub Lead - Operations, SPX Express (San Pascual, Batangas)

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express in Metro Manila, Philippines seeks an experienced hub operations leader. You will oversee daily hub functions, drive KPI improvements, and ensure compliance with procedures and regulations while coordinating with agency teams and supporting customer escalations.

Ideal candidates hold a Bachelor's degree with 4+ years in supply chain and logistics, including e-commerce fulfilment, and have proven leadership in a warehouse or hub setting.

Qualifications

• Leadership experience in a warehouse or hub
• Proven ability to manage teams and operations
• Experience in Supply Chain & Logistics, including e-commerce fulfilment
• Strong understanding of KPIs and process optimization
• Ability to coordinate with multiple stakeholders and agencies

Responsibilities

• Oversee daily hub operations for smooth, efficient functioning
• Ensure adherence to procedures, policies and regulations
• Lead team briefings and weekly staff meetings; assess performance
• Drive KPI improvements for hub performance
• Implement process improvements to boost productivity and efficiency
• Support Customer Support with escalations and call-outs
• Coordinate with agency coordinators to manage agency teams
• Handle additional hub operations tasks as needed

Skills

Leadership

Team management

Supply chain

Logistics

KPI improvement

Process improvement

Stakeholder coordination

Education

Bachelor's Degree or higher

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.