Hub Lead - Operations, SPX Express (Irisan Extension, Benguet)

SPX Express; Manila; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

SPX Express in Metro Manila seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth operations and compliance with policies. You will drive KPI improvements, lead weekly team meetings, and implement process efficiencies to boost productivity across the hub.

You will coordinate with Customer Support and agency teams to resolve escalations and support overall hub operations. A strong background in warehousing, logistics, and e-commerce fulfilment is required.

Formación

• Bachelor's degree or higher in related fields.
• Leadership experience in a warehouse or hub environment.
• Minimum 4 years in supply chain & logistics, e-commerce fulfilment.
• Experience overseeing hub operations and process improvements.

Responsabilidades

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Conocimientos

Leadership

Operations management

KPI monitoring

Team briefing

Process improvement

Stakeholder coordination

Educación

Bachelor's degree

Descripción del empleo

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.


• Ensure adherence to established procedures, policies, and regulations.


• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.


• Drive continuous improvement in key performance indicators (KPIs) for the hub.


• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Coordinate with agency coordinators to manage and support agency teams.


• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields


• Has held a leadership role in a division or team, within a warehouse or hub environment


• Minimum of 4 years experience in Supply Chain & Logistics Industry


• Experienced in e-commerce fulfilment


• Other tasks related to the operations of the hub.