Hub Lead - Operations, SPX Express (Gensan Mabuhay)

SPX PHILIPPINES INC.; Tupi; On-site; PHP 300,000 - 400,000; Full time

Job summary

SPX Philippines Inc. in the Philippines is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures.

You will lead briefings, drive KPI improvements, coordinate with agency teams, support customer escalations, and implement productivity initiatives to strengthen overall hub performance. This role requires strong leadership and a hands-on approach to continuous improvement.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.

• Ensure adherence to established procedures, policies, and regulations.

• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.

• Drive continuous improvement in key performance indicators (KPIs) for the hub.

• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Coordinate with agency coordinators to manage and support agency teams.

• Handle additional tasks related to overall hub operations as needed.