Hub Lead - Operations, SPX Express (Buenavista,Guimaras)

SPX PHILIPPINES INC.; Buenavista; On-site; PHP 240,000 - 360,000; Full time

Job summary

SPX Philippines Inc. is seeking an operations supervisor to oversee daily hub activities, ensuring smooth and efficient performance across all processes. The role focuses on enforcing procedures, leading weekly team briefings, driving KPI improvements, and coordinating with agency coordinators to support field teams.

Strong organizational and communication skills are essential. Experience in process optimization and staff supervision is preferred; you will also assist with escalations and handle

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.

• Ensure adherence to established procedures, policies, and regulations.

• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.

• Drive continuous improvement in key performance indicators (KPIs) for the hub.

• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Coordinate with agency coordinators to manage and support agency teams.

• Handle additional tasks related to overall hub operations as needed.