Hub Lead - Operations, SPX Express (Caibaan, Tacloban)

Shopee; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations Lead to oversee daily hub activities, ensuring smooth, compliant workflows and consistent service levels. You will drive KPI improvements, implement productivity initiatives, and lead weekly team briefings while coordinating with agency coordinators and supporting customer escalations.

The role requires a Bachelor’s degree and at least four years in supply chain/logistics, with e-commerce fulfillment experience and a hands-on, proactive

Qualifications

• Bachelor's degree or higher in related field.
• Experience leading a division or team in logistics/hub environments.
• Minimum 4 years in Supply Chain & Logistics industry.
• Experience in e-commerce fulfillment.
• Other hub operations duties.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to hub operations as needed.

Skills

Leadership

Operations management

KPI improvement

Team coordination

Process improvement

Logistics

Education

Bachelor's degree or higher

Job description

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.
  

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.