Hub Coordinator - Operations, SPX Express (Zamboanga Del Sur)

SPX Express; Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Supervisor to support day-to-day activities across last mile and first mile operations.

You will lead a team, monitor KPI performance, and help drive process improvements while handling payments processing and reporting. Ideal candidate holds a bachelor's degree with at least 3 years in logistics and is willing to work shifts.

Qualifications

• Bachelor's degree in a related field.
• At least 3 years in logistics, warehouse and distribution.
• Experience leading a team in hub/warehouse environments.
• Experience in payments processing or similar function.
• Proficient with Word, Excel and PowerPoint.
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled.
• Demonstrates continuous learning mindset and administrative capabilities.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, dispatch, and inventory control.
• Lead team briefings and document minutes.
• Monitor hub performance and KPI targets.
• Create, review and validate hub reports.
• Support Customer Support with escalations.
• Implement process improvements to increase productivity.
• Coordinate with agency coordinators on teams.
• Handle payments and other payment processes.
• Perform other hub operations tasks.

Skills

Leadership

Logistics & Warehouse

MS Office

Team Coordination

Payments processing

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations