Hub Coordinator - Operations, SPX Express (Talamban, Cebu)

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Supervisor to lead day-to-day hub activities across last mile and first mile operations, including inbounding, sorting, rider dispatch, and inventory control.

You will drive productivity by monitoring KPIs, conducting briefings, preparing reports, and coordinating with agency teams, while handling payments processing and continuously pursuing process improvements.

Qualifications

• Bachelor's degree in a relevant field.
• At least 3 years in logistics, warehouse or distribution.
• Leadership experience in a warehouse or hub.
• Experience in payments processing.
• Proficient in MS Office.
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work.

Responsibilities

• Assist in day-to-day hub operations, including inbounding, sorting, dispatch, receiving, and inventory control.
• Conduct team briefings and document minutes.
• Monitor hub performance and KPI achievement.
• Create, review, and validate hub reports.
• Support Customer Support in solving escalations.
• Implement process improvement initiatives to raise productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub operation tasks.

Skills

Hub operations

Team leadership

Reporting

Process improvement

Payments processing

Customer support

MS Office

Inventory control

Dispatch coordination

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations