Hub Coordinator - Operations, SPX Express (Talisay, Cebu)

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 680,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a capable Hub Operations Associate to assist day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, inventory control, and cross-functional coordination. You will support KPI achievement, create and review hub reports, coordinate with the Customer Support team, and help implement process improvements.

A Bachelor's degree with at least 3 years in logistics and warehouse leadership is required; willingness to work shifts is

Qualifications

• Bachelor's degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Leadership experience preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, dispatch, receiving, and inventory management.
• Support monitoring of hub performance to meet KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to boost hub productivity.
• Handle payments processing and related activities.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub support tasks.

Skills

Leadership

Logistics

Inventory mgmt

Payments

MS Office

Problem solving

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Description:

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations

Requirements:

Bachelor's Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset able to do administrative and other tasks in hub operations