Hub Coordinator - Operations, SPX Express (Kiamba, Sarangani)

SPX PHILIPPINES INC.; Kiamba; On-site; PHP 180,000 - 300,000; Full time

Job summary

SPX PHILIPPINES INC. in Kiamba, Philippines is seeking a Hub Operations Associate to assist in day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management.

The role focuses on maintaining hub KPIs, creating and validating hub reports, and coordinating with agency teams to ensure efficient operations and timely escalations.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations