Hub Coordinator - Operations, SPX Express (Pasonanca, Zamboanga)

SPX PHILIPPINES INC.; Zamboanga City; On-site; PHP 240,000 - 420,000; Full time

Job summary

SPX Philippines Inc. in Zamboanga City is seeking a Hub Operations Associate to assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

You will support hub performance monitoring, create and review hub reports, assist Customer Support with escalations, implement process improvements, handle payments, coordinate with agency coordinators, and perform related duties to keep hub operations efficient.

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations