Hub Coordinator - Operations, SPX Express (Mlang, Cotabato)

SPX PHILIPPINES INC.; M'lang; On-site; PHP 360,000 - 520,000; Full time

Job summary

SPX PHILIPPINES INC. in the Philippines is seeking an Operations Assistant to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management.

You will help monitor hub performance, create reports, assist customer support escalations, drive process improvements, and coordinate with agency coordinators to ensure efficient operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile): parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations