Hub Coordinator - Operations, SPX Express (Sta. Maria, Zamboanga)
SPX PHILIPPINES INC.
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Résumé du poste
SPX PHILIPPINES INC. hub operations assistant supports day-to-day hub activities such as parcel inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory control. The role helps monitor hub KPIs and drives productivity to meet targets.
You will collaborate with Customer Support on escalations, assist in process improvement projects, handle payment-related transactions as needed, and coordinate with agency teams to ensure smooth operations.
Responsabilités
- Assists in day-to-day hub operation including inbounding, sorting, dispatch, and inventory control.
- Conducts team briefing and documents minutes of the meeting.
- Supports monitoring of Hub performance and KPI achievement.
- Creates, reviews and validates hub reports.
- Assists Customer Support in call outs to solve Customer support escalations.
- Implements process improvements to increase hub productivity.
- Handles payment transactions and other payment processes.
- Coordinates with agency coordinators in overseeing agency teams.
- Other tasks related to the operations of the Hub.
Description du poste
Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
Conducts team briefing and documents minutes of the meeting
Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
Creates, reviews and validates reports of the Hub
Assists Customer Support team in call outs to solve Customer support escalations
Implements process improvement initiatives & projects geared towards increasing Hub productivity
Handle payment transactions and other payment processes
Coordinates with agency coordinators in overseeing agency teams
Other tasks related to the operations of the Hub
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