Hub Coordinator - Operations, SPX Express (San Agustin, Romblon)

SPX PHILIPPINES INC.; San Agustin; On-site; PHP 223,000 - 335,000; Full time

Job summary

SPX PHILIPPINES INC. operates a hub in San Agustin, Romblon, Philippines, handling both last mile and first mile activities. The role covers parcel inbounding, sorting, rider dispatch, and inventory control, with a focus on maintaining hub productivity and accurate reporting.

You will assist in calls to resolve customer escalations, participate in process improvement projects, and coordinate with agency teams to ensure smooth hub operations. This position is based on-site in the Romblon hub.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

• Conducts team briefing and documents minutes of the meeting

• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.

• Creates, reviews and validates reports of the Hub

• Assists Customer Support team in call outs to solve Customer support escalations

• Implements process improvement initiatives & projects geared towards increasing Hub productivity

• Handle payment transactions and other payment processes

• Coordinates with agency coordinators in overseeing agency teams

• Other tasks related to the operations of the Hub