Hub Coordinator - Operations, SPX Express (Allen Northern Samar)

SPX PHILIPPINES INC.; Allen; On-site; PHP 300,000 - 420,000; Full time

Job summary

SPX PHILIPPINES INC. in Allen, Northern Samar, is seeking a hub operations support role to assist day-to-day tasks spanning parcel inbounding, sorting, rider dispatch, and inventory management.

The role supports KPI monitoring, hub reporting, customer escalations, and coordination with agency teams to enhance productivity. A collaborative, proactive approach is required.

Qualifications

• Assist in day-to-day hub operations (first and last mile) including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Responsibilities

• Assist in day-to-day hub operations (first and last mile) including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Coordinate with agency coordinators to oversee agency teams.
• Create, review, and validate Hub reports.

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations