HRIS & Payroll Support Specialist & Trainer

Hier Business Solutions, Inc.; Bulacan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hier Business Solutions, Inc. is seeking a Client Support Specialist to ensure smooth HRIS and Payroll system operations for our clients in the Philippines.

You will manage end-to-end activities across CMS platforms, respond to client inquiries through multiple channels, and provide proactive support to resolve issues and improve experiences. The role requires a Bachelor’s degree in IT or HRM or related field and excellent oral and written communication skills, with a focus on delivering quality

Qualifications

• Bachelor's degree in IT, HRM or related field.
• Excellent oral and written communication skills.

Responsibilities

• Ensure client satisfaction through smooth project continuance and ongoing support for HRIS and Payroll system.
• Manage end-to-end operations on different CMS/platforms for our clients.
• Respond to client concerns or inquiries for Hier Payroll configurations and assistance through channels.
• Follow up and make scheduled call backs to clients to ensure the problem is resolved.
• Provide reports on issues and escalates to the team when needed while following standard processes and procedures.
• Create communications related to technical projects, including new features, downtime, upgrades, etc.
• Develop user/admin manuals and lead user trainings and implementation on using Hier Payroll.
• Collaborate with the developer’s team to explain errors and/or recommend modifications in the system.
• Performs online and/or onsite client assistance when needed.
• Stay current with system information, changes and updates.

Skills

Client communication

Verbal communication

Written communication

Education

Bachelor's degree in Information Technology, Human Resource Management or related field

Job description

Hier Business Solutions, Inc. is seeking a Client Support Specialist to ensure smooth HRIS and Payroll system operations for our clients in the Philippines.

You will manage end-to-end activities across CMS platforms, respond to client inquiries through multiple channels, and provide proactive support to resolve issues and improve experiences. The role requires a Bachelor’s degree in IT or HRM or related field and excellent oral and written communication skills, with a focus on delivering quality