HR Systems Support Specialist - Workday (Hybrid)

AECOM; Taguig; Hybrid; PHP 357,000 - 469,000; Full time

Job summary

AECOM is seeking a talented HR Systems Specialist in the Philippines to support Workday and related HRIS tasks in a hybrid work environment. The role focuses on handling HR systems requests, maintaining SLAs, and assisting customers across HR operations.

Qualifications include a bachelor’s degree and 2 years in HR services within a Shared Services or BPO setting, with proficiency in MS Office and experience with Workday or Oracle.

Qualifications

• Preferably Graduate of bachelor’s degree.

Responsibilities

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies resolve HR systems related tickets.
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreement, process, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straight forward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested.
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met
• Support calls and chat when needed

Skills

Workday

Oracle

MS Office

Education

Bachelor's degree

Tools

Workday

Oracle

MS Office

Job description

AECOM is seeking a talented HR Systems Specialist in the Philippines to support Workday and related HRIS tasks in a hybrid work environment. The role focuses on handling HR systems requests, maintaining SLAs, and assisting customers across HR operations.

Qualifications include a bachelor’s degree and 2 years in HR services within a Shared Services or BPO setting, with proficiency in MS Office and experience with Workday or Oracle.