HR Systems & Data Operations Specialist

TP Systems; Philippines; Remote; PHP 335,000 - 580,000; Full time

Job summary

TP Systems in the Philippines is seeking an HR Operations Coordinator to provide day-to-day administrative and technical support across the HR technology ecosystem. You will handle employee master data, manage tickets via Zendesk, run pre-established reports, and assist with UAT and SOP documentation.

The role emphasizes data accuracy, customer responsiveness, and efficient operations within governance frameworks, without owning system architecture or vendor management.

Responsibilities

• Execute standard employee lifecycle system transactions including new hires, transfers, promotions, organisation restructuring, leaves of absence, and terminations.
• Validate and maintain master employee profiles across disparate HR platforms against source documentation.
• Conduct recurring data quality audits, identify record discrepancies, and execute remediation/cleanup initiatives.
• Support bulk data uploads, mass changes, and transaction audits while maintaining comprehensive documentation logs.
• Adhere strictly to operational controls, data protection policies, and established system governance standards.
• Monitor, triage, and action tier-1 tickets and requests received through Zendesk and the dedicated HRIS Support Inbox.
• Troubleshoot standard user access, login, navigation, and transactional issues using approved Knowledge Base documentation.
• Conduct root-cause research before escalating technical defects, security exceptions, or system configuration issues to the HRIS Manager.
• Maintain complete audit trails and ticket lifecycle notes to meet internal SLAs.
• Deliver frontline support to corporate and field employees, hiring managers, and cross-functional teams regarding HR technology processes.
• Guide stakeholders on standard self-service workflows, workforce management updates, and policy-aligned lifecycle activities.
• Assist internal users with system navigation to accelerate adoption during new feature rollouts and process updates.
• Generate, format, and distribute pre-configured reports covering headcount, recruiting, payroll inputs, workforce scheduling, and compliance metrics.
• Execute intermediate Excel tasks (lookups, pivot tables, deduplication) to reconcile cross-system data files.
• Help prepare recurring weekly, monthly, and quarterly dashboard extracts for HR and business leadership.
• Execute functional test scripts during User Acceptance Testing (UAT) for system upgrades, release patches, or feature updates.
• Log defects, anomalies, and workflow variances clearly for the technical HRIS team.
• Support data migration, parallel runs, and field-mapping validation exercises.
• Draft, update, and organize SOPs, knowledge base articles, and job aids.

Job description

TP Systems in the Philippines is seeking an HR Operations Coordinator to provide day-to-day administrative and technical support across the HR technology ecosystem. You will handle employee master data, manage tickets via Zendesk, run pre-established reports, and assist with UAT and SOP documentation.

The role emphasizes data accuracy, customer responsiveness, and efficient operations within governance frameworks, without owning system architecture or vendor management.