HR Support

iSupport Worldwide; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

iSupport Worldwide is seeking an HR Support professional to manage onboarding, employee records, and compliance across the employee lifecycle. You will process new hires, maintain Lyric HR data, and ensure accuracy in documentation while coordinating with Payroll and regional teams.

The role requires strong attention to detail, effective communication, and the ability to work across multiple HR systems (ADP Lyric, UKG, Kronos).

Qualifications

• Experience in HR operations, onboarding, or employee lifecycle management.
• Strong attention to detail and ability to manage multiple HR transactions simultaneously.
• Working knowledge of US labor laws (multi-state preferred).
• Hands-on experience with ADP Lyric, UKG, and Kronos preferred.
• Strong communication and documentation skills.
• Ability to work independently and collaborate across teams.

Responsibilities

• Review and process new hire forms and ensure documentation is complete and accurate.
• Enter new hire information into Lyric HR after ICIMS onboarding and verify system readiness.
• Manage offer letters for new hires and changes, ensuring accuracy and compliance.
• Complete Form I-9 verification and review E-Verify results for compliance.
• Generate dated compliance reports and ad hoc HR reports as required.
• Support HR data changes, rehire requests, and cross-functional documentation needs.

Skills

HR operations

Onboarding

Employee lifecycle management

Attention to detail

Multitasking

Communication

Team collaboration

Tools

ADP Lyric

UKG

Kronos

Job description

HR Support

Key Responsibilities

Onboarding & Employee Records

• Review and process new hire forms, ensuring all required documentation is complete and accurate
• Manually enter new hire information into Lyric HR following completion of ICIMS onboarding
• Conduct post‑onboarding reviews to confirm all system requirements are met and properly processed in Lyric HR
• Build and maintain employee positions for new hires and position/status changes, including minor corrections without full rebuilds
• Process and manage offer letters for new hires and employee changes, ensuring accuracy and compliance

Compliance & Employment Verification

• Complete Form I‑9 verification for corporate‑hired employees, including Section 2 via the ADP portal
• Review E‑Verify results to ensure community‑level compliance
• Maintain accurate and compliant employment documentation in accordance with company policy and labor regulations

Employee Changes, Terms & Offboarding

• Review termination forms and coordinate with Payroll for final pay processing
• Once Payroll processing is complete, manually enter and finalize termination records in Lyric HR
• Review and process employee change requests, ensuring all approvals and required information are completed before manual system updates
• Respond to rehire eligibility and employment status inquiries from operational communities

Labor Law & Policy Support

• Demonstrate working knowledge of state and local labor laws, including:
• Termination rules
• Overtime regulations
• California (CA) and Nevada (NV) penalty pay requirements
• California reporting time rules
• Additional hours in lieu of work
• Severance guidelines
• Ability to locate and reference applicable labor laws as needed to support HR decisions

Reporting & Systems

• Generate and maintain dated compliance reports and ad hoc HR reports as required
• Navigate and manage HR and timekeeping systems including ADP Lyric, UKG, and Kronos
• Ensure data accuracy across all systems and support audits or internal reviews as needed

Stakeholder Support & Communication

• Communicate effectively with internal communities regarding HR requests, corrections, and process updates
• Provide clear guidance on employee data changes, rehire requests, and compliance requirements
• Support cross‑functional teams with HR documentation and reporting needs

Requirements

Required Skills & Qualifications

• Experience in HR operations, onboarding, or employee lifecycle management
• Strong attention to detail and ability to manage multiple HR transactions simultaneously
• Working knowledge of US labor laws (multi‑state preferred)
• Hands‑on experience with ADP Lyric, UKG, and Kronos preferred
• Strong communication and documentation skills
• Ability to work independently and collaborate across teams