HR SPECIALSIT - 3 YRS EXPERIENCE in - F and B OPERATIONS

Dempsey Resource Management Inc.; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking an experienced HR Generalist to manage end-to-end HR activities across recruitment, onboarding, payroll, and compliance.

The role requires strong knowledge of Philippine labor regulations and the ability to handle confidential information with professionalism. The ideal candidate will coordinate with frontline and managerial staff, maintain accurate employee records, and support performance and training initiatives to sustain a positive work

Qualifications

• Bachelor's degree in HR, psychology, business administration, or related field.
• 3–5 years HR experience in high-volume environments (F&B, hospitality, retail or similar).
• Strong knowledge of Philippine labor regulations and statutory requirements.
• Experience handling end-to-end HR functions.
• Experience in recruitment and employee relations preferred.
• Working knowledge of payroll and timekeeping processes.
• Proficient in Microsoft Office / Google Workspace and HRIS or payroll systems.
• Strong organizational and documentation skills.
• Excellent interpersonal and communication skills.
• Able to handle confidential and sensitive employee information professionally.
• Comfortable working with frontline and managerial employees.

Responsibilities

• Lead end-to-end recruitment and staffing for restaurant, kitchen, commissary, and admin roles.
• Coordinate onboarding: contracts, documents, orientation, and records.
• Oversee payroll and attendance processes, timekeeping and leaves.
• Maintain government compliance: SSS, PhilHealth, Pag-IBIG, BIR, and related records.
• Manage employee relations, investigations, and disciplinary documentation.
• Support performance management and development planning.
• Identify training needs and coordinate HR development programs.
• Drive employee engagement, retention initiatives, and events.
• Maintain HR policies, handbooks, and reporting systems.
• Provide HR support for store openings, transfers, and organizational changes.

Skills

Interpersonal skills

Documentation skills

Confidentiality handling

Frontline & management collaboration

MS Office / Google Workspace

HRIS / payroll systems

Recruitment experience

Employee relations

Payroll & timekeeping

Labor regulations knowledge

Education

Bachelor's degree in HR / Psychology / Business Administration

Tools

HRIS

Payroll systems

Microsoft Office / Google Workspace

Job description

Job Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• Minimum 3–5 years of progressive HR experience, preferably with significant exposure to F&B, hospitality, retail, or other high-volume operational environments.
• Strong working knowledge of Philippine labor regulations and statutory requirements.
• Experience handling end-to-end HR functions, rather than specializing in only one HR area.
• Experience in recruitment and employee relations is highly preferred.
• Working knowledge of payroll and timekeeping processes.
• Proficient in Microsoft Office / Google Workspace and HRIS or payroll systems.
• Strong organizational and documentation skills.
• Excellent interpersonal and communication skills.
• Able to handle confidential and sensitive employee information professionally.
• Comfortable working with frontline and managerial employees.

Responsibilities

1. Recruitment & Staffing

• Manage the end-to-end recruitment process from manpower requisition to hiring and onboarding.
• Source candidates for restaurant, kitchen, commissary, and administrative positions.
• Coordinate job postings, applicant screening, interviews, assessments, reference checks, and job offers.
• Maintain an active pool of qualified candidates for critical and high-turnover positions.
• Coordinate with department heads and restaurant managers on manpower requirements.
• Monitor recruitment timelines and ensure vacancies are filled within agreed targets.
• Develop and maintain relationships with recruitment agencies, schools, job portals, and other sourcing channels.

2. Onboarding & Employee Administration

• Prepare employment contracts, hiring documents, personnel files, and onboarding requirements.
• Conduct or coordinate new-hire orientation covering company policies, workplace rules, benefits, and F&B operating standards.
• Ensure employees complete all required pre-employment and statutory documentation.
• Maintain accurate and updated employee records, both physical and digital.
• Monitor probationary periods and coordinate performance evaluations prior to regularization.

3. Payroll & Attendance Administration

• Coordinate preparation and validation of payroll, including basic salary, overtime, holiday pay, night differential, allowances, deductions, absences and tardiness, and other payroll adjustments.
• Review attendance records, schedules, leave applications, and timekeeping data.
• Coordinate payroll concerns and discrepancies with Finance/Accounting.
• Ensure proper documentation and approval of payroll adjustments.
• Maintain confidentiality of employee compensation information.

4. Government Compliance & Benefits

• Manage and maintain employee requirements relating to SSS, PhilHealth, Pag-IBIG, BIR, and other applicable government agencies.
• Ensure timely registration and updating of employee government records.
• Coordinate statutory contributions, benefits, loans, and related documentation.
• Assist in ensuring compliance with Philippine labor laws and applicable employment regulations.
• Maintain records required for government inspections and compliance audits.

5. Employee Relations & Discipline

• Act as the first point of contact for employee concerns, grievances, and workplace issues.
• Assist management in investigating employee complaints, attendance issues, misconduct, and policy violations.
• Prepare disciplinary documentation, notices, incident reports, and other HR correspondence.
• Ensure disciplinary processes are properly documented and consistently applied.
• Support management in handling employee relations matters while maintaining fairness, confidentiality, and compliance with labor regulations.
• Help promote a positive, professional, and respectful workplace culture.

6. Performance Management

• Coordinate performance evaluation processes for probationary and regular employees.
• Monitor completion of performance reviews and documentation.
• Assist managers in setting performance expectations and addressing performance gaps.
• Support development and implementation of performance improvement plans where necessary.
• Maintain records of employee performance and development.

7. Training & Development

• Identify training requirements in coordination with department heads and operations managers.
• Coordinate employee orientation, onboarding, and skills training.
• Maintain training records and monitor completion.
• Assist in developing HR and employee-development programs.
• Support initiatives related to leadership development, employee engagement, service standards, and operational training.

8. Employee Engagement & Retention

• Assist in developing employee engagement and recognition initiatives.
• Monitor employee turnover and identify recurring reasons for resignation.
• Conduct or coordinate exit interviews and provide management with relevant observations.
• Support activities that improve employee morale, communication, retention, and workplace culture.
• Help organize employee events and company activities.

9. HR Policies & Systems

• Maintain and update employee handbooks, HR policies, forms, and procedures.
• Ensure HR policies are communicated effectively to employees and managers.
• Develop practical HR processes suitable for restaurant and shift-based operations.
• Maintain accurate HR databases and reports.
• Prepare regular HR reports covering headcount, turnover, recruitment status, absenteeism, attendance, and other key HR metrics.

10. F&B Operations Support

• Work closely with Restaurant Managers, Chefs, Operations Managers, and department heads on manpower and employee-related concerns.
• Understand the operational realities of restaurants, including shift work, peak-period staffing, weekend and holiday operations, high-volume recruitment, FOH/BOH staffing, employee turnover, and attendance/scheduling issues.
• Provide HR support during new store openings, transfers, expansions, and organizational changes.