HR Specialist I │ TP ALPHALAND

Teleperformance; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Teleperformance is seeking an HR Specialist I for our Makati City, Metro Manila operations on a full-time basis. The role reports to the HR Management team and focuses on implementing HR policies, supporting employee relations, and ensuring regulatory compliance across our local operations.

The ideal candidate will have a Bachelor's degree in a related field and at least 6 months of HR case-handling experience, including admin hearings and NTEs.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent professional experience).
• At least 6 months of HR experience specifically in case handling (facilitating admin hearings and serving NTEs). Applicants with no experience will not be processed.
• Strong knowledge of Philippine labour laws and regulations, including the Labour Code and related employment requirements.
• Excellent organisational and administrative skills with attention to detail.
• Strong verbal and written communication abilities, with the ability to communicate clearly with employees at all levels.
• Experience in employee relations, recruitment, or compliance would be advantageous.

Responsibilities

• Support the implementation and administration of HR policies and procedures across the organisation
• Assist in recruitment and onboarding processes, including candidate screening, interview coordination, and new employee orientation
• Maintain employee records and documentation in compliance with data protection and labour regulations
• Support employee relations activities, including handling inquiries, grievances, and disciplinary matters in a professional and impartial manner
• Assist in the development and delivery of employee engagement and training programmes
• Monitor workplace compliance with relevant labour laws and internal policies
• Provide administrative support to the HR department, including scheduling, correspondence, and report preparation
• Contribute to the creation and maintenance of HR systems and databases
• Support the organization during periods of organizational change or restructuring
• Collaborate with department managers to address employee-related concerns and implement solutions

Skills

HR policies

Recruitment

Onboarding

Employee relations

Training

Data privacy

Education

Bachelor's degree in HR / related field

Tools

Microsoft Office

HRIS

Job description

About us

Teleperformance is a global digital customer experience company that empowers brands to create remarkable human connections with their customers. We deliver omnichannel customer experience and business transformation services through advanced technology, a diverse talent pool, and innovative solutions. With a presence across multiple continents, we're committed to fostering an inclusive workplace where our employees can thrive and grow their careers.

About the role

We are seeking an HR Specialist I to join our team at our Makati City, Metro Manila location on a full-time basis. Reporting to the HR Management team, this role is integral to supporting our Human Resources and Employee Relations functions. As an HR Specialist I, you will be responsible for implementing HR policies, supporting employee relations initiatives, and ensuring compliance with labour regulations. This position plays a vital role in maintaining a positive workplace culture whilst ensuring Teleperformance operates in accordance with legal and regulatory requirements across our operations.

Key responsibilities

• Support the implementation and administration of HR policies and procedures across the organisation
• Assist in recruitment and onboarding processes, including candidate screening, interview coordination, and new employee orientation
• Maintain employee records and documentation in compliance with data protection and labour regulations
• Support employee relations activities, including handling inquiries, grievances, and disciplinary matters in a professional and impartial manner
• Assist in the development and delivery of employee engagement and training programmes
• Monitor workplace compliance with relevant labour laws and internal policies
• Provide administrative support to the HR department, including scheduling, correspondence, and report preparation
• Contribute to the creation and maintenance of HR systems and databases
• Support the organization during periods of organizational change or restructuring
• Collaborate with department managers to address employee-related concerns and implement solutions

What we're looking for

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent professional experience)
• At least 6 months of HR experience specifically in case handling (facilitating admin hearings and serving NTEs). Applicants with no experience will not be processed.
• Strong knowledge of Philippine labour laws and regulations, including the Labour Code and related employment requirements
• Excellent organisational and administrative skills with attention to detail
• Strong verbal and written communication abilities, with the ability to communicate clearly with employees at all levels
• Proficiency in Microsoft Office Suite and HR management systems
• Demonstrated ability to handle confidential information with discretion and professionalism
• Strong interpersonal skills and the ability to work collaboratively within a team environment
• Problem-solving skills and the ability to manage multiple priorities effectively
• Experience in employee relations, recruitment, or compliance would be advantageous

What we offer

• Teleperformance is committed to providing a supportive and rewarding work environment for our employees.
• We offer competitive compensation packages, comprehensive benefits including health and wellness programmes, and opportunities for professional development and career advancement.
• We recognise the importance of work-life balance and provide flexible working arrangements where applicable.
• We invest in the continuous learning and development of our employees, providing training opportunities to enhance your skills and career prospects within our organisation.

Our commitment to diversity and inclusion means we celebrate the unique backgrounds and perspectives of our workforce.