HR Software Implementation Specialist — Onboarding & Support

Twist Resources; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Work Equipment provided

Job summary

Twist Resources seeks a customer success specialist to support Australian HR software users from a hybrid Clark office setup. You will onboard new clients, perform live chat and first-level support, and coordinate with developers during implementation.

Key duties include configuring client accounts, data validation, CRM updates, and providing quick, accurate English communication with clients. The role requires SQL and Excel proficiency and strong teamwork in a fast-paced environment.

Qualifications

• Intermediate SQL experience and ability to write queries.
• Advanced Excel for sorting, filtering, and realigning data.
• Slack or a similar team collaboration tool.
• Customer support or technical support experience.
• Excellent written English with speed and accuracy.

Responsibilities

• Onboard new clients by kicking off implementation and setting up credentials.
• Conduct live website chat and schedule product demonstrations when needed.
• Provide 1st level support and escalate complex issues.
• Validate employee data and assist with data import/export tasks.
• Document requirements and maintain CRM updates during Go Live.

Skills

SQL queries

Advanced Excel

Slack

Customer support

Written English

Job description

Twist Resources seeks a customer success specialist to support Australian HR software users from a hybrid Clark office setup. You will onboard new clients, perform live chat and first-level support, and coordinate with developers during implementation.

Key duties include configuring client accounts, data validation, CRM updates, and providing quick, accurate English communication with clients. The role requires SQL and Excel proficiency and strong teamwork in a fast-paced environment.