HR Shared Services Specialist - Night Shift

NCR Voyix Corporation; Cebu City; On-site; PHP 250,000 - 320,000; Full time

Job summary

NCR Voyix Corporation is seeking an HR Shared Services Associate I to respond to HR policy inquiries, portal questions, and self-service forms. The role supports managers and employees via email, live chat, phone, and web requests, recording data in HR tools, and ensuring timely task resolution.

Responsibilities include handling high volumes, preparing clear written communications, and escalating issues as needed.

Qualifications

• Bachelor's Degree (Psychology, Human Resource Management)
• Ability to work on the night shift
• 1-2 years of related experience preferred but not required
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
• Attention to Detail and Organization

Responsibilities

• Interact with managers and employees via email, web requests, live chat and phone
• Accept and route requests for assistance via phone, email, live chat, and web forms, working directly with customers to resolve recurring or standard problems
• Gather information and record data in HR tools
• Monitor status and escalate as necessary
• Prepare accurate written communications (emails and letters)
• Escalate actions to the appropriate parties
• Follow up to ensure task completion within performance parameters
• Generate daily/weekly incident reports and translate/create documents as necessary

Skills

Business writing

Verbal communication

Night shift

Attention to detail

Education

Bachelor's Degree (Psychology, Human Resource Management)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

NCR Voyix Corporation is seeking an HR Shared Services Associate I to respond to HR policy inquiries, portal questions, and self-service forms. The role supports managers and employees via email, live chat, phone, and web requests, recording data in HR tools, and ensuring timely task resolution.

Responsibilities include handling high volumes, preparing clear written communications, and escalating issues as needed.