HR Shared Services Associate I

NCR Voyix; Cebu City; On-site; PHP 260,000 - 380,000; Full time

Job summary

NCR Voyix is seeking an HR Shared Services Associate (I) in Cebu City to support HR policy inquiries, the HR Portal, and self-service forms. The role requires working night shifts to cover NAMER and LATAM operations in a fast-paced, high-volume environment.

You will interact with managers and employees via multiple channels, document data in HR tools, and escalate issues when needed. A strong command of business writing and Excel is required.

Qualifications

• Bachelor's degree in Psychology or HR Management.
• 1–2 years of related experience preferred but not required.
• Excellent business writing and verbal communication skills.
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook.
• Attention to detail and organization.

Responsibilities

• Interact with managers and employees via email, web requests, live chat and phone.
• Accept and route requests for assistance via telephone, email, live chat, and web forms, resolving recurring issues.
• Gathers information and records data in HR tools.
• Monitors transaction status and escalates as necessary.
• Prepares error-free written communication including emails and letters.
• Escalates appropriate actions to other parties.
• Follow up with customers to ensure completion of tasks within performance parameters.
• Generates daily and weekly incident reporting; translates/creates documents as necessary.

Skills

Verbal communication

Business writing

Attention to detail

Organization

Microsoft Word

Education

Bachelor's Degree in Psychology or HRM

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Our HR Shared Services Associate (I) responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.

Key Roles and Responsibilities

• Interact with managers and employees via e-mail, web requests, live chat and phone
• Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
• Gathers information and records data in HR tools
• Monitors transaction status and escalates transactions, as necessary
• Prepares error-free written communication including e-mails and letters
• Escalation of appropriate actions to other parties
• Follow up with customers to ensure completion of task within specified performance parameters
• Generates daily and weekly incident reporting, translate/create documents, as necessary

Work Environment

• Night shift to accommodate NAMER and LATAM operations (flexibility required).
• Involves prolonged periods of PC and telephone usage in a fast-paced environment.
• Is accountable for continuously receiving and handling high volumes of work orders.
• Works in a team environment; interacts with multiple internal and external customers.

Qualifications and Experience

• Bachelor's Degree (Psychology, Human Resource Management)
• Ability to work on the night shift
• 1-2 years of related experience preferred but not required
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
• Attention to Detail and Organization

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."