HR Shared Services Associate (I)

NCR Corporation; Cebu City; Vor Ort; PHP 250.000 - 320.000; Vollzeit

Zusammenfassung

NCR Voyix Corporation is seeking an HR Shared Services Associate I to respond to HR policy inquiries, portal questions, and self-service forms. The role supports managers and employees via email, live chat, phone, and web requests, recording data in HR tools, and ensuring timely task resolution.

Responsibilities include handling high volumes, preparing clear written communications, and escalating issues as needed.

Qualifikationen

• Bachelor's Degree (Psychology, Human Resource Management)
• Ability to work on the night shift
• 1-2 years of related experience preferred but not required
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
• Attention to Detail and Organization

Aufgaben

• Interact with managers and employees via email, web requests, live chat and phone
• Accept and route requests for assistance via phone, email, live chat, and web forms, working directly with customers to resolve recurring or standard problems
• Gather information and record data in HR tools
• Monitor status and escalate as necessary
• Prepare accurate written communications (emails and letters)
• Escalate actions to the appropriate parties
• Follow up to ensure task completion within performance parameters
• Generate daily/weekly incident reports and translate/create documents as necessary

Kenntnisse

Business writing

Verbal communication

Night shift

Attention to detail

Ausbildung

Bachelor's Degree (Psychology, Human Resource Management)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Our HR Shared Services Associate (I) responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.

Key Roles and Responsibilities

• Interact with managers and employees via e-mail, web requests, live chat and phone
• Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
• Gathers information and records data in HR tools
• Monitors transaction status and escalates transactions, as necessary
• Prepares error-free written communication including e-mails and letters
• Escalation of appropriate actions to other parties
• Follow up with customers to ensure completion of task within specified performance parameters
• Generates daily and weekly incident reporting, translate/create documents, as necessary

Work Environment

• Night shift to accommodate NAMER and LATAM operations (flexibility required).
• Involves prolonged periods of PC and telephone usage in a fast-paced environment.
• Is accountable for continuously receiving and handling high volumes of work orders.
• Works in a team environment; interacts with multiple internal and external customers.

Qualifications and Experience

• Bachelor's Degree (Psychology, Human Resource Management)
• Ability to work on the night shift
• 1-2 years of related experience preferred but not required
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
• Attention to Detail and Organization

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.