Night-Shift HR Support Specialist I

NCR Voyix; Cebu City; On-site; PHP 260,000 - 380,000; Full time

Job summary

NCR Voyix is seeking an HR Shared Services Associate (I) in Cebu City to support HR policy inquiries, the HR Portal, and self-service forms. The role requires working night shifts to cover NAMER and LATAM operations in a fast-paced, high-volume environment.

You will interact with managers and employees via multiple channels, document data in HR tools, and escalate issues when needed. A strong command of business writing and Excel is required.

Qualifications

• Bachelor's degree in Psychology or HR Management.
• 1–2 years of related experience preferred but not required.
• Excellent business writing and verbal communication skills.
• Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook.
• Attention to detail and organization.

Responsibilities

• Interact with managers and employees via email, web requests, live chat and phone.
• Accept and route requests for assistance via telephone, email, live chat, and web forms, resolving recurring issues.
• Gathers information and records data in HR tools.
• Monitors transaction status and escalates as necessary.
• Prepares error-free written communication including emails and letters.
• Escalates appropriate actions to other parties.
• Follow up with customers to ensure completion of tasks within performance parameters.
• Generates daily and weekly incident reporting; translates/creates documents as necessary.

Skills

Verbal communication

Business writing

Attention to detail

Organization

Microsoft Word

Education

Bachelor's Degree in Psychology or HRM

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

NCR Voyix is seeking an HR Shared Services Associate (I) in Cebu City to support HR policy inquiries, the HR Portal, and self-service forms. The role requires working night shifts to cover NAMER and LATAM operations in a fast-paced, high-volume environment.

You will interact with managers and employees via multiple channels, document data in HR tools, and escalate issues when needed. A strong command of business writing and Excel is required.