Global HR Specialist, Shared Services (Hybrid & Night Shift)

IntouchCX; Manila; Hybrid; PHP 446,000 - 625,000; Full time

Job summary

IntouchCX is seeking a Global HR Specialist for HR Shared Services to serve as the primary HR contact across channels. You will handle onboarding, data changes, and policy inquiries while ensuring confidentiality and SLA compliance in a multinational environment.

You will use HRIS and ticketing systems, contribute to knowledge bases, and collaborate with on-site HR teams to resolve complex issues. A night shift and hybrid work arrangement are required.

Qualifications

• 2+ years in an HR Shared Services, HR Helpdesk, or HR Operations role
• Experience with HRIS platforms and ticketing systems
• Fluent in English with excellent written and verbal communication
• Willing to work night shift and hybrid onsite at designated locations

Responsibilities

• Act as the first point of contact for HR inquiries via email, ticketing, and chat
• Process HR transactions such as onboarding and data changes within SLAs
• Ensure compliance with HR policies, labor laws, and data protection
• Use HRIS and ticketing systems to track processes and update records
• Provide high-quality customer service on benefits, policies, and procedures
• Collaborate with on-site HR teams to resolve complex issues
• Maintain knowledge base, FAQs, and SOPs to improve self-service
• Support process improvements for efficiency and excellence
• Monitor ticket queues and escalate when needed

Skills

Customer service

English communication

Attention to detail

Problem solving

Multinational environment

Fast-paced prioritization

Night shift readiness

Education

College-level education in HR/Business Administration

Tools

HRIS

Ticketing systems

Dayforce

Jira

Microsoft Office / Google Workspace

Job description

IntouchCX is seeking a Global HR Specialist for HR Shared Services to serve as the primary HR contact across channels. You will handle onboarding, data changes, and policy inquiries while ensuring confidentiality and SLA compliance in a multinational environment.

You will use HRIS and ticketing systems, contribute to knowledge bases, and collaborate with on-site HR teams to resolve complex issues. A night shift and hybrid work arrangement are required.