HR Shared Services Senior Lead

WSP; Pasig; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

WSP in Pasig, Philippines, is seeking a Senior Lead for HR Shared Services to oversee high-quality HR inquiry management and lifecycle services. This leadership role is essential for ensuring a seamless employee experience and effective service delivery across multiple geographies.

Key responsibilities include collaborating with HR leaders and key stakeholders to align services with global standards, enhancing operational performance, and building strong team capabilities.

Qualifications

• Strong people leadership skills.
• Experience in HR service delivery and operational consistency.
• Ability to build team capability and ensure service excellence.

Responsibilities

• Lead and oversee HR inquiry management and employee lifecycle services.
• Ensure operational consistency and service excellence across locations.
• Collaborate with HR leaders and stakeholders for efficient service delivery.

Job description

TheManilla HR Shared Service Senior Lead is a senior leadership role within Global HR Services, responsible for leading and overseeing the delivery of high‑quality HR inquiry management and employee lifecycle services across multiple geographies. The role is accountable for ensuring service excellence, building strong team capability, and delivering a consistent and seamless employee experience across assigned HR process areas such as Onboarding, Offboarding, Leave Management, and related services.

Reporting to the Global Delivery Leader, this role combines strong people leadership with a sharp focus on service delivery, operational consistency, and continuous improvement. The Senior Lead works closely with HR leaders, HRIS, Talent Acquisition, Payroll, and key stakeholders to ensure HR services are delivered efficiently, consistently, and in alignment with global standards and expectations.