HR Shared Services: Quality & Analytics Associate

Medtronic plc

Taguig

Hybrid

PHP 500,000 - 800,000

Full time

2 days ago

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Job summary

Medtronic plc in Taguig, Philippines is seeking a Quality & Analytics Associate Specialist within AskHR APAC Shared Services. The role focuses on quality governance, workforce analytics, and business insights to improve service delivery and employee experience.

Responsibilities include quality audits, dashboards, reporting on SLA and trends; provide forecasting and capacity analysis; collaborate with leaders to drive continuous improvement; and translate data into leadership-ready insights for

Qualifications

Bachelor's degree and 3+ years in HR Shared Services, operations analytics, or quality assurance.
Experience building operational reports and dashboards with Excel, Power BI, Tableau or Power Query.
Experience analyzing workforce data, service metrics and business outcomes.
Experience conducting audits and presenting data insights to stakeholders.

Responsibilities

Perform quality audits of HR cases, transactions, and employee interactions to ensure policy compliance.
Analyze quality trends and backlog drivers to identify risks and opportunities.
Develop dashboards and reports covering SLA, productivity, quality, and customer experience metrics.
Provide forecasting, capacity analysis, and insights to support planning and decisions.
Translate data into actionable insights for leadership reviews and governance reporting.