Quality & HR Operations Supervisor - APAC Lead

Infosys BPM Philippines; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Infosys BPM Philippines is seeking a Quality Supervisor (Human Resources - Campaign) to lead quality initiatives for a pioneering APAC account. You will supervise quality across processes, manage audits, and drive continuous improvement in a dynamic BPO environment based in Taguig.

The role requires Six Sigma/Lean/ISO certifications, leadership in a shared service setting, and strong interpersonal and analytical abilities. Shift work at BGC, Taguig is expected as part of operations.

Qualifications

• Bachelor's degree required in any field; leadership in quality environment preferred.
• Six Sigma Green Belt and Lean/ISO certifications are advantageous.
• Ability to multi-task in a fast-paced BPO/shared service setting and work in shifting schedules in BGC, Taguig.

Responsibilities

• Conduct financial assessments and monitor revenue health.
• Ensure adherence to Quality framework; deploy for new ramp-ups.
• Establish control measures and quality metrics; drive process stability.
• Engage in client reviews and provide quality performance reports.
• Perform verification audits to identify gaps in QMS; track and close CARs.
• Address engagement-level issues during changes; ensure sustained outcomes.
• Lead process improvement initiatives; estimate benefits and secure sign-off.
• Monitor SLA performance and drive floor visualization initiatives.
• Conduct basic quality trainings; manage performance and retention of team.
• Share best practices across engagements to raise benchmarks.
• Identify risks through audits and drive risk mitigation.

Skills

Leadership in Quality

Interpersonal skills

Analytical skills

Multi-tasking

Communication skills

Education

Bachelor's degree

Six Sigma Green Belt

Lean certification

ISO certification

Job description

Infosys BPM Philippines is seeking a Quality Supervisor (Human Resources - Campaign) to lead quality initiatives for a pioneering APAC account. You will supervise quality across processes, manage audits, and drive continuous improvement in a dynamic BPO environment based in Taguig.

The role requires Six Sigma/Lean/ISO certifications, leadership in a shared service setting, and strong interpersonal and analytical abilities. Shift work at BGC, Taguig is expected as part of operations.