Associate HR Shared Services Specialist

Medtronic plc; Taguig; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Medtronic plc in Taguig, Philippines is seeking a Quality & Analytics Associate Specialist within AskHR APAC Shared Services. The role focuses on quality governance, workforce analytics, and business insights to improve service delivery and employee experience.

Responsibilities include quality audits, dashboards, reporting on SLA and trends; provide forecasting and capacity analysis; collaborate with leaders to drive continuous improvement; and translate data into leadership-ready insights for

Qualifications

• Bachelor's degree and 3+ years in HR Shared Services, operations analytics, or quality assurance.
• Experience building operational reports and dashboards with Excel, Power BI, Tableau or Power Query.
• Experience analyzing workforce data, service metrics and business outcomes.
• Experience conducting audits and presenting data insights to stakeholders.

Responsibilities

• Perform quality audits of HR cases, transactions, and employee interactions to ensure policy compliance.
• Analyze quality trends and backlog drivers to identify risks and opportunities.
• Develop dashboards and reports covering SLA, productivity, quality, and customer experience metrics.
• Provide forecasting, capacity analysis, and insights to support planning and decisions.
• Translate data into actionable insights for leadership reviews and governance reporting.

Skills

Quality governance

Workforce analytics

Data visualization

Excel

Power BI

Tableau

Power Query

Audits

Education

Bachelor's degree

Tools

Microsoft Excel

Power BI

Tableau

Power Query

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The AskHR APAC HR Shared Services team delivers scalable, employee-focused HR operations and services across the region. Within this function, the Quality & Analytics role serves as a key driver of operational excellence, combining quality governance, workforce analytics, and business insights to improve service delivery, support decision‑making, and enhance the employee experience. This role partners with AskHR Leadership team, Process Experts, Process Coordinators to identify opportunities, mitigate risks, and drive continuous improvement.

Location: Taguig, Philippines

Work Style: Flexible Travel: N/A

The Quality & Analytics Associate Specialist supports operational performance through a balanced focus on quality assurance and workforce analytics. This role conducts quality audits, analyzes operational and workforce data, develops reporting and dashboards, and provides actionable insights that improve service delivery, operational efficiency, and employee experience. The position works closely with operational leaders to drive data‑informed decisions, identify improvement opportunities, and support governance and continuous improvement initiatives.

Primary Responsibilities

• Conduct quality audits of HR cases, transactions, and employee interactions to ensure compliance with policies, procedures, and service standards.
• Analyse quality trends, recurring defects, backlog drivers, and operational performance data to identify risks and improvement opportunities.
• Develop and maintain dashboards, scorecards, and reports covering service level agreement performance, productivity, quality, volume, aging, and customer experience metrics.
• Perform root cause analysis and recommend corrective actions that improve service quality, accuracy, and operational efficiency.
• Provide workforce forecasting, capacity analysis, and performance insights to support resource planning and operational decision‑making.
• Partner with supervisors, process experts, and operational leaders to deliver quality feedback, governance reporting, and business recommendations.
• Support process improvement projects, process control monitoring, testing activities, and validation of system or process enhancements.
• Translate complex data into actionable insights and presentations for leadership reviews and stakeholder discussions.

Required Qualifications

• Bachelor's degree and 3+ years of experience in Human Resources Shared Services, Operations Analytics, Quality Assurance, or related operational functions.
• Experience developing operational reports, dashboards, and analytics using Microsoft Excel and reporting tools such as Power BI, Tableau, or Power Query.
• Experience analysing operational performance data, service metrics, workforce trends, and business outcomes.
• Experience conducting audits, quality reviews, process assessments, or root cause analysis activities.
• Experience presenting data insights and recommendations to business or operational stakeholders.

Preferred Qualifications

• Experience with ServiceNow, Workday, or other Human Resources case management and Human Resources Information Systems platforms.
• Experience supporting workforce planning, forecasting, and capacity management activities.
• Experience within Human Resources operations, shared services, or employee services environments.
• Experience supporting continuous improvement, governance, or operational excellence initiatives.
• Experience analysing customer or employee feedback data to drive service improvements.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission— to alleviate pain, restore health, and extend life— unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning. These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient‑facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail] To request removal of your personal information from our systems please email [e-mail]