HR Operations & Systems Specialist / Hybrid Role / Australian HR Consultancy

PRACTICE HEROES CONSULTING, INC.; Makati; Hybrid; PHP 391,000 - 502,000; Full time

Benefits offered by this job

Hybrid work (Makati CBD)

HMO

13th month pay

SSS/PhilHealth/Pag-IBIG

Job summary

PRACTICE HEROES CONSULTING, INC. is seeking an HR Operations & Systems Specialist to deliver HR administration across multiple client businesses from our Makati base. You will keep HR records accurate across EnableHR, Employment Hero, Tanda and Deputy, and coordinate onboarding/offboarding.

You’ll help improve processes, templates and knowledge bases, and test automated workflows using AI tools. This hybrid role includes 1 day per week in the Makati CBD and benefits aligned with local standards.

Qualifications

• Experience in HR administration, HR operations or a related professional services support role.
• Experience supporting multiple clients or stakeholders at once, ideally in an HR consultancy environment.
• Experience with HR, payroll or rostering platforms such as EnableHR, Employment Hero, Tanda or Deputy is highly desirable.
• Strong attention to detail and accuracy with employee records and documentation.
• Strong written communication and organisational skills with competing deadlines.
• Confident using Microsoft 365, including SharePoint, Outlook and Excel.
• Ability to analyse, document and improve processes and workflows.
• Shows confidentiality and a continuous-improvement mindset.

Responsibilities

• Provide HR administration support across multiple client businesses, managing priorities and deadlines.
• Manage the HR support mailbox, responding to and routing client and employee requests promptly.
• Maintain accurate, up-to-date employee records across client HR systems such as EnableHR, Employment Hero, Tanda and Deputy.
• Coordinate onboarding and offboarding processes.
• Track and support probation reviews.
• Follow up outstanding documents and ensure HR files are complete.
• Maintain task, project and knowledge templates with clear owners and deadlines.
• Map processes, identify inefficiencies and help design improved workflows.
• Identify repetitive tasks suitable for automation and help develop AI prompts and automated workflows.

Skills

HR administration

Multi-client support

HR platforms

Attention to detail

Microsoft 365

Process improvement

Confidentiality

Tools

EnableHR

Employment Hero

Tanda

Deputy

SharePoint

Excel

Outlook

Job description

Our client is an Australian HR consultancy that provides HR support to a range of client businesses. They’re looking for an HR Operations & Systems Specialist to deliver HR administration across multiple clients and keep their HR systems accurate and well organised.

The consultancy’s clients use a range of HR, payroll and rostering platforms, including EnableHR, Employment Hero, Tanda and Deputy. You’ll work across these systems day to day. Alongside this, you’ll help improve the consultancy’s processes, templates and knowledge base. Experience with workflow automation or AI tools is a bonus. There will be opportunities to apply these skills to reduce manual work.

Responsibilities

HR Administration & Client Support

• Provide HR administration support across multiple client businesses, managing competing priorities and deadlines.
• Manage the HR support mailbox, responding to and routing client and employee requests promptly.
• Maintain accurate, up-to-date employee records across client HR systems such as EnableHR, Employment Hero, Tanda and Deputy.
• Coordinate onboarding and offboarding processes.
• Track and support probation reviews.
• Follow up outstanding documents and make sure HR files are complete.

HR Systems & Data Quality

• Maintain accurate client, contact, task and workflow records. Identify duplicates and incomplete or outdated information, and coordinate approved system access changes.
• Conduct quality checks on client details, employee data, documents, naming, version control, completeness and approval status. Track recurring errors and implement preventative controls.
• Monitor stalled, duplicated, overdue or unallocated work and make sure issues are escalated appropriately.

Process Improvement & Knowledge Management

• Maintain task, ticket, project and request templates, ensuring workflows have clear instructions, owners, deadlines, handovers and escalation points.
• Maintain the central library of HR procedures, templates, standard communications and guides, ensuring proper version control, approvals, reviews, archiving and easy searchability.
• Map existing processes and identify inefficiencies, duplication, manual work and unclear ownership, then help design and test improved workflows.
• Where suitable, identify repetitive tasks that could be automated, and help develop and maintain approved AI prompts, forms, templates and automated workflows.

Qualifications

• Experience in HR administration, HR operations or a related professional services support role.
• Experience supporting multiple clients or stakeholders at once, ideally in an HR consultancy, outsourcing or professional services environment.
• Experience with HR, payroll or rostering platforms such as EnableHR, Employment Hero, Tanda or Deputy is highly desirable.
• Strong attention to detail and accuracy with employee records and documentation.
• Strong written communication and organisational skills, with the ability to prioritise across competing deadlines.
• Confident using Microsoft 365, including SharePoint, Outlook and Excel.
• Ability to analyse, document and improve processes and workflows.
• Shows confidentiality, sound judgement, adaptability and a continuous-improvement mindset.

Nice to Have

• Microsoft Power Automate, Microsoft Forms or SharePoint Lists
• Zapier or Make.com
• AI tools such as Microsoft Copilot, ChatGPT or Gemini
• Process mapping or design tools such as Lucidchart or Canva

Salary & Benefits

• PHP 35,000–45,000 per month base, depending on experience
• Full statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay) + HMO
• Hybrid: 1 day per week in the Makati CBD office
• AEST business hours