HR Operations & Data Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

QBE Group Shared Services Centre is seeking an HR Administrative Specialist in Cebu City. You will support diverse HR programs, process employee transactions, and maintain HRIS records. The role requires a bachelor's degree and 2 years of related experience.

Responsibilities include data entry, reporting, case management, and ensuring compliance. Shift is 10am–7pm, Monday to Friday, with weekends off. Workday experience is a plus, along with knowledge of HR policies and tools.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 2 years relevant experience.
• Amenable to work on a 10am to 7pm shift, Mondays to Fridays with weekends as rest.
• Basic Workday experience is an advantage but not required.
• Any case management tool experience (e.g. ServiceNow) is an advantage but not required

Responsibilities

• Identify service gaps, risk and process improvements.
• Liaise with centers of excellence to provide answers for employees.
• Enter and maintain personal details of new and existing employees in the HRIS.
• Provide HR administrative support as required.
• Manage HR personnel files and ensure readiness for regulatory inspection.
• Use online systems to access data and answer inquiries within service times.
• Interpret reporting data including monthly dashboards with managers.
• Manage case management tool and ensure timely escalation points.
• Administer HR transactions and workflows.
• Use available systems to process transactions and workflows.
• Prepare HR reports and ad hoc reports as needed.
• Answer incoming calls/emails relating to people services.
• Ensure all calls/queries are answered promptly and professionally.
• Mentor new hires and facilitate refresher training for HR cyclical activities.

Skills

Communication

HR Policies

Process Improvements

Risk Management

Talent Acquisition

Employee Relations

Training

Workday

Education

Bachelor's Degree

Tools

Workday

Job description

QBE Group Shared Services Centre is seeking an HR Administrative Specialist in Cebu City. You will support diverse HR programs, process employee transactions, and maintain HRIS records. The role requires a bachelor's degree and 2 years of related experience.

Responsibilities include data entry, reporting, case management, and ensuring compliance. Shift is 10am–7pm, Monday to Friday, with weekends off. Workday experience is a plus, along with knowledge of HR policies and tools.