People Services Advisor, North America

Cushman & Wakefield; Taguig; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Cushman & Wakefield Philippines is seeking a People Services Advisor to act as the Tier 1 point of contact for employee lifecycle inquiries. You will handle TA processes, onboarding, and data changes while ensuring accurate records in Workday.

You will provide guidance on HR policies, collaborate with regional teams, and escalate complex issues to Senior Advisors. A fast-paced environment awaits with a focus on data integrity and service excellence.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business or related field.
• 18+ months in HR with handling sensitive information.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Strong data accuracy and attention to detail.

Responsibilities

• Act as Tier 1 contact for HR inquiries via HelpHub and Teams.
• Manage Talent Acquisition, including requisitions, interviews, onboarding.
• Support HRIS Workday transactions and basic reporting.
• Draft standard HR letters and maintain records with accuracy.
• Escalate complex queries to Senior People Services Advisors as needed.
• Coordinate with HR partners and ensure compliance with data privacy.

Skills

Attention to detail

Communication skills

Time management

Problem solving

Education

Bachelor’s degree in HR/psych/business

Tools

Workday

Case management tools

MS Office

Job description

Job TitlePeople Services Advisor, North AmericaJob Description SummaryThis individual will act as a point-of-contact for Tier 1 employee lifecycle inquiries with moderate complexity which include but is not limited to Data, Job, Personal Information Changes, Payroll, Compensation & Benefits, Regulatory & Compliance, Employee Relations, Talent Acquisition, Talent Management and HRIS or HR Systems. The HR Advisor will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms for moderately complex queries.Job DescriptionThis individual will act as a point-of-contact for Tier 1 employee lifecycle inquiries with moderate complexity with focus on Talent Acquisition.Respond to Tier 1 with moderately complex HR queries via case management tool (HelpHub), email, or teams or appropriate regional channelsTake full ownership of Talent Acquisition Process involving but not limited to Requisition Management, Interview Scheduling, Background Screening, Invoice Processing and OnboardingActively maintain communication to support and resolve issues raised Talent Acquisition, Hiring Managers and Candidates impacting recruiting and hiringCommunicate and distribute processes, policies, and other relevant documentation to employees to resolve the query/ issue and be able to explain and provide additional information or guidance as neededProvide guidance and support with lifecycle employee transactions in Workday via Manager or Employee self-service (MSS, ESS)Be able to provide quality and consistent policy interpretation & escalate complex or out of standard queries to Senior People Services Advisors and or internal stakeholders/process owners as neededAssist in drafting standard HR reports and/or basic letters requiring minimal changes to the prescribed templatesMaintain high customer satisfaction scoresAdhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standardsAccurate execution of onboarding, offboarding and employee lifecycle transactionsZero-error data entry in HRIS systems and Zero data breachContribute to process improvement initiatives and knowledge base, process documentation or standard operating procedure updatesMay be asked to participate in system enhancement testing and provide feedback as neededEnsure completeness and maintain accurate employee records in WorkdayMaintain data in HRIS (Workday) relating to employee lifecycle transactions such as Hiring & Onboarding, Transfer, Promotion, Job change, Compensation change, One-time Payment, Time off and Leave of Absence, Contract Extension, Visa changes, Personal Information changes, Bank Account changes, and TerminationsCompliance with Data Privacy & Retention policiesSupport team initiatives and escalate issues appropriately to Senior HR advisors for out of standard queriesMentor Junior HR advisors and support their developmentEffective coordination with HR Partners, COEs and other internal stakeholdersFoster a collaborative and learning focused team environmentWilling to review workplace systems / processes to innovate and continuously improve the business performance and workplace experiencePerforms other duties as requested by your direct managerOccasional requirement to work extended hours during peak times or to assist with major functions/eventsAssisting with the development of operational standards / playbooks / operating manuals for all aspects of the businessArticulate and live the Cushman & Wakefield culture, model organizational values and required behavior and hold others (employees and peers) accountable for their actions by identifying and acting on behavior which is inconsistent with agreed standardsComply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organizationWork safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissionsComply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activitiesActively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & WakefieldUnderstand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is availableComply with Cushman & Wakefield policyBackground & ExperienceBachelor’s degree (preferred) in Human Resources, Psychology, Business or related field>18 months of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)Enjoy working in a fast-paced environmentOrganized; detail oriented; versatileDemonstrates critical thinking, good interpersonal skills, and problem-solving abilityExperience in interpreting policies and proceduresDemonstrates strong verbal/written communication skillsDemonstrates sense of urgency, prioritization, flexibility, and adaptabilityProven record of excellent internal and external customer serviceAbility to work independently with minimal supervision and demonstrate ownership of job tasksQualifications & Technical SkillsIntermediate proficiency in HR Systems (e.g. Workday)Intermediate proficiency in navigation of case management tools or ticketing systemAbility to manage and prioritize multiple cases effectivelyExperienced with use of MS Office (Excel, Word, Outlook)Solid understanding of employee lifecycle processesAttention to DetailPlanning & OrganizationTime ManagementCommunicate EffectivelySystems & Data ManagementOrganizational Core capabilities:DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.VISIONARY:We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.ENTREPRENEURIAL:We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.INCO: “Cushman & Wakefield”