HR Helpdesk | Php25K Sign-on Bonus

Infosys BPM Philippines; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Infosys BPM Philippines seeks an HR Helpdesk Associate to be the first contact for employee HR inquiries and deliver exceptional service on payroll, benefits, policies, and records. You will ensure documentation accuracy, timely resolution, and policy compliance.

You will respond via phone, email, chat, or tickets; provide payroll and benefits guidance; maintain records; process data updates; escalate when needed and uphold SLAs while contributing to service improvements.

Qualifications

• Bachelor's degree in human resources, psychology, business administration, or related field.
• 1-2 years of HR Shared Services, HR Helpdesk, Customer Service, or HR Operations experience.
• Strong communication and customer service skills.

Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet SLAs and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Skills

HR Helpdesk

Customer Service

Communication

Education

Bachelor's degree in HR or related

Tools

HRIS

Ticketing systems

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Job Summary

The HR Helpdesk Associate serves as the first point of contact for employee HR inquiries and provides exceptional customer service by resolving questions related to payroll, benefits, policies, employee records, and HR processes. The role ensures accurate documentation, timely issue resolution, and compliance with company policies.

Key Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Qualifications

• Bachelor's degree in human resources, Psychology, Business Administration, or related field.
• 1 to 2 years of HR Shared Services, HR Helpdesk, Customer Service, or HR Operations experience.
• Strong communication and customer service skills.
• Experience with HRIS, ticketing systems, or case management tools is an advantage.
• Ability to handle confidential employee information with discretion.

To qualify for the sign-on bonus, candidates must meet the following criteria:

• Must be hired for the HR - Helpdesk position (Job Level: 2A) located in BGC, Taguig
• Joining period: On or before October 5, 2026
• Other terms and conditions apply

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.