HR Helpdesk Associate: ₱25k Sign-On Bonus (Onsite)

INFOSYS BPM LIMITED Philippine Branch; Taguig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Sign-on bonus PHP 25,000

Job summary

INFOSYS BPM LIMITED Philippine Branch is seeking an HR Helpdesk Associate to be the first point of contact for employee HR inquiries, delivering exceptional customer service and resolving questions on payroll, benefits, policies, and HR processes.

The role emphasizes accurate documentation, timely issue resolution, adherence to policies, handling confidential information, and collaboration with HR specialists to meet SLAs; candidates should have 1–2 years in HR Shared Services or Helpdesk and

Qualifications

• Bachelor's degree in human resources, Psychology, Business Administration, or related field.
• 1 to 2 years of HR Shared Services, HR Helpdesk, Customer Service, or HR Operations experience.
• Strong communication and customer service skills.
• Experience with HRIS, ticketing systems, or case management tools is an advantage.
• Ability to handle confidential employee information with discretion.

Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Skills

Communication skills

Customer service

HRIS experience

Data privacy

Education

Bachelor's degree in HR / related field

Tools

HRIS

Ticketing systems

Case management tools

Job description

INFOSYS BPM LIMITED Philippine Branch is seeking an HR Helpdesk Associate to be the first point of contact for employee HR inquiries, delivering exceptional customer service and resolving questions on payroll, benefits, policies, and HR processes.

The role emphasizes accurate documentation, timely issue resolution, adherence to policies, handling confidential information, and collaboration with HR specialists to meet SLAs; candidates should have 1–2 years in HR Shared Services or Helpdesk and