HR Helpdesk/Admin (APAC)

INFOSYS BPM LIMITED Philippine Branch; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Infosys BPM Philippines is seeking an HR Helpdesk Associate to handle HR administration, operations, and global mobility processes in a dynamic shared services setting.

The role focuses on processing HR transactions, ensuring quality checks, and providing level 2/3 support while contributing to process improvements and automation efforts.

Qualifications

• 3-5 years of experience in HR Administration with focus on employee data and benefits.
• Experience in HR operations and global mobility processes is required.
• Strong written and verbal communication skills; ability to work independently or in a team.
• Proficient in MS Office (Word, Excel, Outlook) and HRMS/ERP tools.

Responsibilities

• Process Hire to Retire transactions and HR admin activities.
• Perform quality checks on HR transactions and recruitment tasks.
• Assist in resolving level 2/3 HR queries and escalate as needed.
• Support process transformation and automation initiatives.

Skills

HR Administration

HR Operations

MS Office

Global Mobility

Education

Bachelor's degree

Tools

SAP

SuccessFactors

Workday

Job description

Job Description: HR Helpdesk

Position Overview

HR Admin. (HR Generalist, HR Operations, Shared Service Generalist) Associate

Required Experience:

• 3-5 years of experience in HR Administration (Employee Data Management, Benefit Admin, Compensation Admin, Performance Management, Fleet Management) process with at least 2 years in Experience in HR organization

Must Have:

• Graduate in any stream
• Strong written and verbal communication skills
• Experience in HR Operations and Global Mobility process
• Results and deadline driven
• Ability to work independently and as part of a team
• Computer proficiency (MS Office – Word, Excel and Outlook)
• Experience in HRMS/ERP like (SAP, SuccessFactors, workday etc.)

Good to have

• Experience specific to Hire to Retire Data administration for Global (US , EMEA, APAC) clients will be added advantage.

Key Responsibilities:

• Process Hire to Retire transaction
• Process & perform quality checks on all HR transactions and Recruitment admin activities.
• Provide assistance on resolving level 2 & 3 level questions on all HR transactions and Recruitment admin activities.
• Escalate non-transactional, production, issues promptly and according to established protocols
• Participate and contribute towards process transformation & automations
• Respond to escalated issues from HR professionals, and HR managers
• Supports TL in training, daily reviews and escalations resolutions

We value Diversity, Equity, and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines