HR Admin Associate

Infosys BPM Philippines; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Infosys BPM Philippines is hiring for an HR Admin role based in Taguig. The position involves processing HR transactions, handling employee inquiries, and ensuring timely service delivery while upholding company policies.

Ideal candidates have a bachelor's degree or equivalent, strong communication skills, and familiarity with HR policies. Willingness to work night shifts and onsite at BGC, Taguig is required.

Qualifications

• Bachelor's Degree or equivalent qualification in a business or technical field preferred.
• Strong written and verbal communication skills.
• Familiarity with HR policies, procedures, and employment laws.
• Results and deadline driven.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Process HR transactions including new hires, employment data changes, terminations/retirements, earnings and deductions, leave, attendance, and other HR administrative transactions.
• Resolve employee concerns related to HR administration, wage statements, benefits, unemployment claims, and other HR processes.
• Communicate resolutions clearly through telephone or e-mail while ensuring timely and accurate assistance.
• Identify trends and high-volume inquiries that may indicate corporate-wide issues and elevate them to management.
• Provide accurate and balanced responses to employee requests in accordance with established policies and procedures.
• Maintain service level agreements and ensure transactions are completed within required turnaround times.

Skills

Communication skills

HR knowledge

Deadline-driven

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

SAP

SuccessFactors

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Process HR transactions including new hires, employment data changes, terminations/retirements, earnings and deductions, leave, attendance, and other HR administrative transactions.
• Resolve employee concerns related to HR administration, wage statements, benefits, unemployment claims, and other HR processes.
• Communicate resolutions clearly through telephone or e-mail while ensuring timely and accurate assistance.
• Identify trends and high-volume inquiries that may indicate corporate-wide issues and elevate them to management.
• Provide accurate and balanced responses to employee requests in accordance with established policies and procedures.
• Maintain service level agreements and ensure transactions are completed within required turnaround times.

Requirements:

• Bachelor's Degree or equivalent qualification in a business or technical field is preferred.
• Strong written and verbal communication skills.
• Familiarity with HR policies, procedures, and employment laws.
• Results and deadline driven.
• Proficient in HR database applications, preferably PeopleSoft, SAP, or SuccessFactors.
• Willing to work on night shifts, shifting schedules, weekends, holidays, and split offs as necessary.
• Willing to work onsite.
• Willing to work in BGC, Taguig.

To qualify for the sign-on bonus, candidates must meet the applicable criteria, including being hired for the HR – Admin position (Job Level 2A), assigned to BGC, Taguig, and joining on or before October 5, 2026.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.