HR Direct Support Specialist — Night Shift (Hybrid)

SAP SE; Pasig; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

SAP SE is hiring for a friendly, motivated HR helpdesk role in the Philippines. You will engage with SAP employees, answer questions via multiple channels, and help maintain and improve our HR knowledge base and tools.

Join a global P&C HRdirect team, learn modern digital HR tools, and grow an HR career in a supportive, inclusive environment with night shifts and hybrid work arrangements.

Qualifications

• Some experience in a customer-facing role.
• Interest in HR, technology, and digital tools.
• Motivation to build a long-term HR career.
• Enjoy helping others and solving problems.
• Responsible, detail-oriented, and eager to learn.
• Curious, open-minded, and positive.
• HR experience is an advantage.

Responsibilities

• Answer HR questions via ticketing system, email, chat, and phone.
• Research information and help keep our Knowledge Database up to date by collaborating with internal stakeholders.
• Resolve low-to-medium complexity issues with growing independence.
• Learn and use HR systems, content management, automation tools, and AI features.
• Suggest improvements that help simplify and enhance the employee experience.

Skills

Customer-facing experience

Interest in HR and digital tools

Problem solving

Detail-oriented

Curious/open-minded

HR experience advantageous

Tools

HR systems

Content management

Automation tools

AI features

Job description

SAP SE is hiring for a friendly, motivated HR helpdesk role in the Philippines. You will engage with SAP employees, answer questions via multiple channels, and help maintain and improve our HR knowledge base and tools.

Join a global P&C HRdirect team, learn modern digital HR tools, and grow an HR career in a supportive, inclusive environment with night shifts and hybrid work arrangements.