Hybrid HR Helpdesk Associate — Learn & Grow

SAP; Pasig; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

SAP Philippines is seeking an HR helpdesk professional to be the first point of contact for SAP employees needing HR assistance. You will research answers, update HR knowledge content, and support with modern digital HR tools.

No deep HR experience is required; a willingness to learn and an interest in technology are valued. The role offers a hybrid work model with a night shift and opportunities to grow within HR.

Qualifications

• Strong English communication
• Some experience in a customer-facing role
• Interest in HR, technology, and digital tools
• Motivation to build a long-term HR career
• Enjoy helping others and solving problems
• Responsible, detail-oriented, and eager to learn
• Curious, open-minded, and positive
• HR experience is an advantage

Responsibilities

• Answer HR questions via ticketing system, email, chat, and phone
• Research information and help keep our Knowledge Database up to date by collaborating with internal stakeholders
• Resolve low-to-medium complexity issues with growing independence
• Learn and use HR systems, content management, automation tools, AI features, and more
• Suggest improvements that help simplify and enhance the employee experience

Skills

English communication

Customer-facing

HR interest

Long-term HR career

Problem solving

Detail oriented

Curious mindset

HR experience advantage

Tools

HR systems

Content management

Automation tools

AI features

Job description

SAP Philippines is seeking an HR helpdesk professional to be the first point of contact for SAP employees needing HR assistance. You will research answers, update HR knowledge content, and support with modern digital HR tools.

No deep HR experience is required; a willingness to learn and an interest in technology are valued. The role offers a hybrid work model with a night shift and opportunities to grow within HR.