Back Office Team Lead

Confidential; Cebu City; Hybrid; PHP 1,116,000 - 1,562,000; Full time

Job summary

Confidential Cebu-based company is hiring a Back Office Team Lead to oversee US onboarding operations in a night shift, hybrid setup.

You will lead day-to-day payroll and onboarding operations, monitor metrics, audit transactions, and support team success through SOPs and process optimization.

This role requires leadership experience, strong English communication, and proficiency in MS Excel and PowerPoint, with a focus on payroll accuracy and a smooth onboarding experience for US-based staff.

Qualifications

• Minimum 2 years of experience in US-based or local PH HR, payroll and compliance, preferably in high-volume environments.
• Proven leadership experience of 2+ years in shared services, BPO, or operations.
• Strong analytical and reporting skills using Excel/PowerPoint.

Responsibilities

• Lead day-to-day payroll and onboarding operations; monitor metrics, audit transactions, and support team success through SOPs and process optimization.
• Provide people leadership – coaching, performance reviews, and fostering professional growth for your team.
• Partner with leadership to continuously enhance the payroll experience for clients and team members.
• Champion team engagement initiatives like huddles, recognition programs, and cross-functional collaboration.

Skills

Leadership

Communication

People management

English proficiency

Education

Bachelor's degree in Business/Finance/Accounting

Tools

MS Excel

PowerPoint

Job description

Now Hiring: Back Office Team Lead – Hybrid | Regular Position – Cebu-Based | Night Shift | Hybrid

Are you a people-first leader who thrives in operational excellence and fast-paced environments?

We’re currently looking for a Back Office Team Lead to oversee our US Onboarding operations. This is a critical leadership position that plays a key role in ensuring smooth payroll processing, strong team performance, and seamless onboarding experience for external employees in the U.S. market.

You’ll be leading a highly capable and collaborative team, driving performance through clear KPIs, audits, process improvements, and hands‑on support. If you’re someone who enjoys empowering others while being deeply involved in operations, this role is an excellent opportunity to make a tangible impact.

Work Schedule: Night Shift – 11PM to 8AM PH Time (Aligned to 8AM–5PM US PST)

What You'll Be Responsible For:

• Lead day-to-day payroll and onboarding operations; monitor metrics, audit transactions, and support team success through SOPs and process optimization.
• Provide people leadership – coaching, conducting performance reviews, and fostering professional growth for your team.
• Partner with leadership to continuously enhance the payroll experience for both clients and team members.
• Champion team engagement initiatives like huddles, recognition programs, and cross-functional collaboration.

What We’re Looking For:

• At least 2 years of solid experience processing US-based or Local PH Human Resource, Payroll, and Compliance, ideally in a high-volume setup.
• Minimum 2 years of leadership experience, preferably in a shared service, BPO, or operations environment.
• Background in Accountancy, Finance, or Business Management is ideal.
• Strong proficiency in MS Excel and PowerPoint for reporting and analysis.
• Confident communicator with excellent English verbal and written skills.
• Must be organized, detail-oriented, and able to manage time and team priorities effectively.
• Ready to work in Cebu during the US graveyard shift (hybrid setup upon regularization).

This is an opportunity to lead with purpose, bring your ideas to life, and grow in a company that values both operational excellence and people development.