HR Analyst

Unisys; Mandaluyong; Presencial; PHP 360.000 - 520.000; Jornada completa

Descripción de la vacante

Unisys is seeking an HR Associate to be the primary contact for associate inquiries regarding HR policies, onboarding, benefits, and leave. You will process HR transactions, maintain confidential records in HRIS, and escalate complex issues to HR partners as needed.

The role emphasizes accuracy, data integrity, and compliance with labor laws. You will support data audits, contribute to knowledge base materials, and participate in HR system enhancements within a global IT company.

Formación

• BA/BS degree with 2-4 years’ relevant experience
• Proficiency in using HRIS and HR case management/ticketing system
• Attention to details in data entry and records
• Confidentiality in handling associate information
• Strong customer service orientation

Responsabilidades

• Associate Support and Inquiry Management: act as first point of contact via email, phone, ticketing, or chat for HR questions and onboarding issues; aim for first-contact resolution.
• HR Transaction Processing and Administration: handle on-time HR transactions including hires, data changes, benefits, onboarding, and communications.
• Process and Compliance: ensure HR processes comply with internal policies and laws; participate in data audits and quality checks; improve HR Shared Services delivery.
• Documentation and Projects: contribute to process documentation, FAQs, and HR knowledge base; engage in HR systems improvement projects.

Conocimientos

HR policies knowledge

Customer service

Data privacy awareness

Attention to detail

Problem solving

Educación

BA/BS degree with 2-4 years’ relevant experience

Herramientas

HRIS

Ticketing system

Descripción del empleo

Serves as the primary point of contact for associate inquiries regarding HR policies, programs, and procedures. Escalating and properly routing complex/sensitive issues to the appropriate individuals or departments.

Accurately and timely process a wide range of HR transactions and maintain associate data in the HR data management system.

Ensure compliance with company policies and legal regulations in all HR processes.

May contribute to the design, development and implementation of enhanced foundational and operational processes.

Identifies opportunities for migration of transactional processes into a shared services delivery model and assesses information and current programs to identify and recommend automation and process improvement opportunities.

Key Responsibilities:

Associate Support and Inquiry Management

Serve as the first point of contact (email, phone, ticketing system, or chat) for questions related to associate information, onboarding, benefits availment, leave concerns, service recognitions, and HR policies.

Provide accurate information and guidance, aiming for first-contact resolution.

Direct associates to self-service tools and knowledge-based articles.

Escalate complex issues to the appropriate HR Business Partner, Center of Excellence (e.g. Global Rewards, Payroll), and other teams when appropriate.

HR Transaction Processing and Administration

Process HR-related transactions accurately and on time, which may include New Hires and onboarding paperwork, Associate Data Changes (promotions, transfers, personal information updates), Benefits administration changes and enrolment support, among others.

Update and manage HR-related trackers

Release of communications and advisories to associates

Maintain accurate and confidential associate records in the HRIS (e.g. Workday, Sharepoint)

Managing Separations process for the exiting associates.

Process and Compliance

Ensure all HR transactions and processes comply with internal policies and external legal requirements (e.g. labor laws, data privacy)

Participate in data audits and quality checks to ensure data integrity across HR systems

Identify opportunities for process improvement and efficiency with the HR Shared Services model

Contribute to the creation and maintenance of process documentation, FAQs, and HR Knowledge Base

Participate in projects related to enhancing HR systems, tools and service delivery

You will be successful in this role if you have:

BA/BS degree with 2-4 years’ relevant experience OR equivalent combination of education and experience

Proficiency in using HRIS and HR case management/ticketing system and managing of functional mailbox is a plus

Attention to Details: Meticulous approach to data entry, record-keeping, and transaction processing

Problem Solving: Ability to analyze inquiries, identify issues, and provide effective solutions

Customer Service: Has a strong commitment to providing excellent, customer-focused service with empathy and professionalism

Confidentiality: Proven ability to handle sensitive and confidential associate information

Unisys is a global information technology company that works with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. Unisys specializes in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. With more than 20,000 employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.

Unisys is a global information technology company that works with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. Unisys specializes in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. With more than 20,000 employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.

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