Housekeeping Team Leader

Villbrosis Realty Inc.; Mabitac; Vor Ort; PHP 240.000 - 480.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Statutory government benefits

On-the-job training

Career development opportunities

Professional and collaborative working

Soft-opening experience

Zusammenfassung

Siete Niños Inc. operates Siete Niños Resort in Mabitac, Laguna, currently in a soft-opening stage. The Housekeeping Team Leader will supervise daily housekeeping operations, conduct room inspections, and coordinate with Front Office to ensure timely, high-quality room readiness.

Ideal candidates have 3+ years in housekeeping and prior leadership experience, with strong attention to detail and the ability to train staff in new procedures as the resort scales up.

Qualifikationen

• Minimum 3 years housekeeping experience in hotel or resort settings.
• Experience supervising and training housekeeping staff.
• Strong knowledge of guest-room cleaning and presentation standards.

Aufgaben

• Supervise and lead daily housekeeping activities.
• Inspect rooms for cleanliness, presentation, and safety.
• Coordinate with Front Office on arrivals, departures, and room transfers.
• Train new housekeeping employees and provide feedback.
• Monitor stock of supplies, linens, and amenities; maintain records.
• Ensure rooms are ready before occupancy and uphold sanitation standards.

Kenntnisse

Housekeeping leadership

Staff supervision

Quality standards

Ausbildung

College-level or graduate of Hotel and Restaurant Management, Hospitality Management, Tourism, or related field

Jobbeschreibung

Housekeeping Team Leader

Siete Niños Inc. – Siete Niños Resort
Mabitac, Laguna
Full-Time

About the Role

Siete Niños Inc. is seeking an experienced and hands-on Housekeeping Team Leader to join Siete Niños Resort in Mabitac, Laguna.

The Housekeeping Team Leader will be responsible for supervising the daily housekeeping operations of the resort and ensuring that guest rooms, public areas, and other assigned spaces consistently meet established cleanliness, sanitation, and presentation standards.

The role requires someone who can actively lead the housekeeping team, conduct room inspections, monitor room turnover, manage supplies and linens, coordinate maintenance concerns, and ensure that rooms are properly prepared before being released for guest occupancy.

As the resort is currently in its soft-opening stage, the Housekeeping Team Leader will also help Management refine housekeeping procedures, establish practical standards and checklists, train employees, and address operational gaps as the resort prepares for full operations.

Key Responsibilities

• Supervise and lead the daily activities of Housekeeping personnel.

• Assign daily cleaning tasks based on:

  • Guest arrivals

  • Departures

  • Stay-over rooms

  • Vacant rooms

  • Public-area requirements

  • Events and functions

  • Special cleaning requirements

• Conduct daily briefings with the Housekeeping team.

• Monitor employee attendance, punctuality, grooming, uniform, and professional conduct.

• Ensure housekeeping duties are completed accurately and within required timelines.

• Conduct regular inspections of guest rooms before they are released as ready for occupancy.

• Ensure guest rooms consistently meet established standards for:

  • General cleanliness

  • Bed presentation

  • Bathrooms

  • Towels and linens

  • Guest amenities

  • Room supplies

  • Floors and surfaces

  • Odor

  • Overall presentation

• Ensure public areas are properly cleaned and maintained, including:

  • Lobby

  • Hallways and corridors

  • Public restrooms

  • Common areas

  • Function areas

  • Other guest-accessible spaces

• Monitor the cleanliness and organization of housekeeping storage rooms and work areas.

• Respond promptly to guest requests involving:

  • Additional towels

  • Linens

  • Amenities

  • Room cleaning

  • Special housekeeping requirements

• Coordinate closely with Front Office regarding:

  • Arrivals

  • Departures

  • Stay-over rooms

  • Priority rooms

  • Early check-ins

  • Late check-outs

  • Room transfers

  • Out-of-order rooms

  • Special guest requests

• Ensure accurate and timely communication of room status to Front Office.

• Prevent rooms from being declared ready until housekeeping standards have been met.

• Coordinate priority cleaning when guests are waiting for rooms.

• Identify and report maintenance concerns found during room cleaning or inspection, including:

  • Plumbing issues

  • Electrical problems

  • Air-conditioning concerns

  • Damaged furniture or fixtures

  • Bathroom defects

  • Lighting issues

  • Other room deficiencies

• Coordinate with Maintenance and follow up on reported concerns before rooms are released when necessary.

• Monitor stocks of:

  • Cleaning supplies

  • Guest amenities

  • Towels

  • Bed linens

  • Toiletries

  • Cleaning chemicals

  • Housekeeping tools and equipment

• Maintain proper records of housekeeping supply issuance and consumption.

• Report shortages, unusual usage, damaged items, or inventory discrepancies.

• Coordinate linen and laundry requirements and ensure adequate availability of clean linens and towels.

• Monitor damaged or stained linens and recommend proper disposition.

• Ensure proper segregation, handling, and storage of clean and soiled linens.

• Ensure employees use cleaning chemicals safely and according to proper procedures.

• Ensure compliance with sanitation, health, safety, and waste-disposal standards.

• Monitor proper use and condition of housekeeping equipment.

• Ensure proper implementation of lost-and-found procedures.

• Document and secure items found in guest rooms and public areas according to company procedures.

• Report missing, damaged, or unusual guest-room items when identified.

• Train newly hired Housekeeping employees.

• Coach existing team members on cleaning techniques, productivity, room presentation, and service standards.

• Monitor employee performance and provide constructive feedback.

• Recommend additional training or corrective action when necessary.

• Assist Management and HR with employee performance evaluations and disciplinary documentation when required.

• Prepare housekeeping reports, inspection records, room-status updates, inventory reports, and other required documentation.

• Participate in departmental and operational meetings when required.

• Perform other reasonable housekeeping-related supervisory duties assigned by Management.

Soft-Opening Responsibilities

During the resort's soft-opening stage, the Housekeeping Team Leader will also help strengthen housekeeping systems and standards by:

• Reviewing and improving guest-room cleaning procedures.

• Establishing practical room-cleaning and room-inspection checklists.

• Standardizing bed-making, bathroom presentation, amenities, and room setup.

• Monitoring actual room-cleaning and turnover times.

• Identifying recurring housekeeping deficiencies.

• Training employees based on issues observed during soft opening.

• Evaluating housekeeping manpower requirements based on actual occupancy.

• Improving linen, towel, amenity, and cleaning-supply controls.

• Establishing proper housekeeping storage and issuance procedures.

• Improving coordination between Housekeeping and Front Office.

• Monitoring recurring guest comments regarding room cleanliness and presentation.

• Identifying operational areas where additional equipment, supplies, or procedures may be required.

• Helping Management prepare the Housekeeping department for full resort operations.

What We’re Looking For

• At least 3 years of housekeeping experience in a hotel, resort, serviced accommodation, or similar hospitality environment is preferred.

• At least 1–2 years of experience in a Housekeeping Team Leader, Housekeeping Supervisor, Senior Room Attendant, or similar leadership role is preferred.

• Strong knowledge of:

  • Guest-room cleaning

  • Room inspection

  • Public-area cleaning

  • Linen management

  • Housekeeping supplies

  • Cleaning chemicals

  • Sanitation procedures

• Able to properly inspect rooms and identify cleaning, presentation, and maintenance deficiencies.

• Experience supervising and training Housekeeping employees.

• Strong attention to detail and commitment to cleanliness.

• Good organizational and time-management skills.

• Able to prioritize rooms based on arrivals, departures, and operational requirements.

• Able to communicate clearly with Front Office, Maintenance, Management, and other departments.

• Professional when dealing with guests and employees.

• Able to handle guest requests and housekeeping complaints calmly and appropriately.

• Reliable, punctual, and accountable.

• Able to maintain proper records and housekeeping documentation.

• Physically capable of performing and demonstrating housekeeping duties when necessary.

• Comfortable standing, walking, bending, and lifting reasonable housekeeping supplies during operations.

• Willing to work shifting schedules, weekends, and holidays as required.

• Willing to work on-site in Mabitac, Laguna.

Education

• College-level or graduate of Hotel and Restaurant Management, Hospitality Management, Tourism, or a related field is preferred.

• Relevant housekeeping, sanitation, or hospitality training is an advantage.

• Applicants with substantial practical housekeeping experience may also be considered.

About Us

Siete Niños Inc. operates Siete Niños Resort in Mabitac, Laguna, currently in its soft-opening stage.

We are continuously strengthening our operations, service standards, facilities, and guest experience as the resort progresses toward full operations.

We value professionalism, accountability, teamwork, attention to detail, and genuine hospitality.

What We Offer

• Competitive compensation based on experience and qualifications

• Statutory government benefits

• On-the-job training and professional development

• Opportunity to help establish and strengthen housekeeping standards within a growing resort

• Career-development opportunities based on performance and organizational requirements

• Professional and collaborative working environment