HOUSEKEEPING OPERATION MANAGER

Private Advertiser; Parañaque; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Staff accommodation

Employee discounts on hospitality设施

Health and wellness support

Paid leave entitlements

Professional development

Job summary

JGQ GROUP OF COMPANIES is seeking an experienced Housekeeping Operations Manager for Paranaque City, Metro Manila. The role oversees all housekeeping functions, ensuring top cleanliness, efficiency and guest satisfaction across properties.

The ideal candidate has 5+ years in housekeeping management within hospitality, strong leadership, budgeting skills, and a hands-on approach to drive continuous improvement and team development.

Qualifications

• 5+ years of progressive experience in housekeeping management within a hospitality setting
• Proven track record of managing and supervising housekeeping teams
• Strong knowledge of housekeeping operations, cleaning techniques, standards and best practices
• Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively
• Demonstrated proficiency in budgeting, cost control and resource management
• Exceptional attention to detail and commitment to maintaining high cleaning and presentation standards
• Strong leadership and interpersonal skills with the ability to motivate, train and develop team members
• Excellent problem-solving abilities and the capacity to make sound decisions under pressure
• Proficiency in using housekeeping management systems and basic computer skills
• Strong communication skills in English; knowledge of additional languages is advantageous
• Valid driving licence or ability to commute reliably to Paranaque City, Metro Manila
• Certification in housekeeping management, hospitality management or related qualifications is preferred
• Knowledge of health and safety regulations and environmental sustainability practices in hospitality is desirable

Responsibilities

• Oversee all daily housekeeping operations, including room cleaning, linen management, waste disposal and facility maintenance to ensure consistent quality standards
• Lead, train, supervise and motivate housekeeping staff, fostering a culture of accountability, professionalism and teamwork
• Develop and implement housekeeping schedules, work rotas and standard operating procedures to maximise operational efficiency
• Monitor cleaning standards and conduct regular inspections to ensure compliance with company policies and guest expectations
• Manage housekeeping budgets, inventory and resources, including cleaning supplies, equipment and linens
• Identify and implement cost-saving initiatives and process improvements to enhance productivity and reduce operational expenses
• Respond promptly to guest concerns and complaints related to housekeeping services, ensuring swift resolution
• Coordinate with other departments including front office, maintenance and management to ensure seamless operations
• Maintain accurate records, including staff attendance, training logs, incidents and performance metrics
• Ensure compliance with health, safety and hygiene regulations, including occupational health and safety standards
• Train staff on proper use of cleaning equipment, chemical handling and environmentally sustainable practices
• Conduct regular team meetings and provide constructive feedback to support staff development and performance

Skills

Housekeeping management

Budgeting

Cost control

Leadership

Resource management

Job description

About us

JGQ GROUP OF COMPANIES is a leading hospitality and tourism organisation committed to delivering exceptional service and maintaining the highest standards of cleanliness and comfort for our guests. We pride ourselves on creating welcoming environments across our properties and fostering a culture of excellence, teamwork and continuous improvement. Our dedicated housekeeping teams are at the heart of our operations, ensuring that every space reflects our commitment to quality and guest satisfaction.

About the role

We are seeking an experienced Housekeeping Operation Manager to join our team in Paranaque City, Metro Manila. This is a full-time position that plays a crucial strategic role in overseeing all housekeeping operations and maintaining our properties to the highest standards. As Housekeeping Operation Manager, you will be responsible for leading, coordinating and optimising housekeeping functions across our facilities, ensuring exceptional cleanliness, operational efficiency and guest satisfaction. This role is essential to our success and requires a hands-on leader who can inspire teams, drive continuous improvement and uphold our commitment to excellence.

Key responsibilities

• Oversee all daily housekeeping operations, including room cleaning, linen management, waste disposal and facility maintenance to ensure consistent quality standards

• Lead, train, supervise and motivate housekeeping staff, fostering a culture of accountability, professionalism and teamwork

• Develop and implement housekeeping schedules, work rotas and standard operating procedures to maximise operational efficiency

• Monitor cleaning standards and conduct regular inspections to ensure compliance with company policies and guest expectations

• Manage housekeeping budgets, inventory and resources, including cleaning supplies, equipment and linens

• Identify and implement cost-saving initiatives and process improvements to enhance productivity and reduce operational expenses

• Respond promptly to guest concerns and complaints related to housekeeping services, ensuring swift resolution

• Coordinate with other departments including front office, maintenance and management to ensure seamless operations

• Maintain accurate records, including staff attendance, training logs, incidents and performance metrics

• Ensure compliance with health, safety and hygiene regulations, including occupational health and safety standards

• Train staff on proper use of cleaning equipment, chemical handling and environmentally sustainable practices

• Conduct regular team meetings and provide constructive feedback to support staff development and performance

What we're looking for

• 5+ years of progressive experience in housekeeping management within a hospitality setting, preferably in hotels, resorts or similar properties

• Proven track record of successfully managing and supervising housekeeping teams of varying sizes

• Strong knowledge of housekeeping operations, cleaning techniques, standards and best practices within the hospitality industry

• Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively

• Demonstrated proficiency in budgeting, cost control and resource management

• Exceptional attention to detail and commitment to maintaining high cleaning and presentation standards

• Strong leadership and interpersonal skills with the ability to motivate, train and develop team members

• Excellent problem-solving abilities and the capacity to make sound decisions under pressure

• Proficiency in using housekeeping management systems and basic computer skills

• Strong communication skills in English; knowledge of additional languages is advantageous

• Valid driving licence or ability to commute reliably to Paranaque City, Metro Manila

• Certification in housekeeping management, hospitality management or related qualifications is preferred

• Knowledge of health and safety regulations and environmental sustainability practices in hospitality is desirable

What we offer

At JGQ GROUP OF COMPANIES, we recognise the dedication of our team members and are committed to providing a rewarding work environment. We offer competitive remuneration commensurate with experience and qualifications. Our benefits package includes comprehensive health and wellness support, paid leave entitlements and opportunities for professional development and career progression within our growing organisation. We foster a supportive and inclusive workplace culture where your contributions are valued and recognised. Additionally, we provide staff accommodation options and employee discounts on our hospitality facilities. We encourage a healthy work-life balance and provide ongoing training and mentorship to support your professional growth and success within the housekeeping operations field.