Food and Beverage Team Leader

Villbrosis Realty Inc.; Mabitac; Presencial; PHP 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Government benefits

On-the-job training

Career development opportunities

Collaborative environment

Descripción de la vacante

Siete Niños Inc. operates Siete Niños Resort in Mabitac, Laguna, currently in soft-opening. They seek an experienced F&B Team Leader to supervise daily Front-of-House operations, lead service staff, and ensure guests receive attentive, professional dining experiences.

Role requires coordination with management and kitchen, staff training, and a focus on service flow, guest satisfaction, and readiness for full operations.

Formación

• 2–3 years of experience in food and beverage service.
• Experience supervising and training service personnel.
• Experience in reservations, events, banquets, or group functions is an advantage.
• Willing to work on-site in Mabitac, Laguna.

Responsabilidades

• Supervise and coordinate daily Front-of-House F&B operations.
• Lead servers, service crew, and other F&B personnel during each shift.
• Conduct pre-shift briefings on reservations, events, menu availability, daily specials, promotions, guest requests, and service concerns.
• Manage staff deployment and ensure guest satisfaction across dining periods.
• Collaborate with kitchen for order status, special requests, and handling guest concerns.
• Maintain cleanliness, service standards, and accurate POS entry; assist with opening/closing procedures.

Conocimientos

Guest service

Communication

Leadership

Time management

Educación

Hospitality / Hotel & Restaurant Management

Herramientas

POS systems

Descripción del empleo

Food and Beverage Team Leader

Siete Niños Inc. – Siete Niños Resort
Mabitac, Laguna
Full-Time

About Us

Siete Niños Inc. operates Siete Niños Resort in Mabitac, Laguna, a growing hospitality destination currently in its soft-opening stage.

As we continue refining our operations and service standards, we are building a team that values professionalism, teamwork, accountability, and genuine Filipino hospitality.

About the Role

We are looking for an experienced and hands-on Food and Beverage Team Leader to help supervise the daily food and beverage service operations of Siete Niños Resort.

The F&B Team Leader will lead and support the service team during daily operations, ensuring that guests receive attentive, professional, and efficient service throughout their dining experience.

The position will work closely with Management, the kitchen team, and other resort departments to maintain smooth service flow, proper staff deployment, cleanliness, guest satisfaction, and adherence to established operating standards.

As the resort is currently in its soft-opening stage, the F&B Team Leader will also help strengthen service procedures, train employees, identify operational gaps, and support Management in preparing the team for full operations.

Key Responsibilities

• Supervise and coordinate daily Front-of-House food and beverage operations.

• Lead servers, service crew, and other assigned F&B personnel during each shift.

• Conduct pre-shift briefings regarding:

  • Reservations

  • Events and functions

  • Menu availability

  • Daily specials

  • Promotions

  • Guest requests

  • Service concerns

• Assign staff to service areas and ensure adequate manpower coverage during operating hours.

• Monitor employee attendance, punctuality, grooming, uniform, and professional conduct.

• Ensure employees follow proper service sequence and hospitality standards.

• Monitor table service and ensure orders are taken and served accurately and promptly.

• Coordinate closely with the kitchen regarding:

  • Order status

  • Special requests

  • Unavailable menu items

  • Food delays

  • Guest concerns

• Ensure proper communication between Front-of-House and Back-of-House teams.

• Assist guests with menu questions, requests, and basic product recommendations.

• Handle guest complaints and service-recovery situations professionally and elevate serious concerns to Management.

• Monitor guest satisfaction throughout service.

• Assist in managing reservations, seating arrangements, group bookings, and dining-area capacity.

• Support food and beverage service for events, functions, group reservations, and special resort activities.

• Coordinate table setup and service requirements for functions and events.

• Ensure dining areas, service stations, counters, and guest-facing areas remain clean, organized, and presentable.

• Monitor availability and condition of:

  • Tableware

  • Glassware

  • Cutlery

  • Linens

  • Service equipment

  • Other F&B operating supplies

• Report shortages, breakages, damages, or operational concerns to Management.

• Assist in monitoring F&B inventories and conducting physical counts when assigned.

• Ensure proper recording and reporting of breakages and wastage.

• Monitor proper use of the POS system and correct order entry by service personnel.

• Coordinate with the cashier regarding bills, discounts, voids, complimentary items, and payment concerns in accordance with company procedures.

• Ensure that discounts, promotions, and complimentary items are properly authorized.

• Assist in preparing staff schedules and recommending manpower adjustments based on occupancy, reservations, events, and expected guest volume.

• Train and coach employees on:

  • Guest service

  • Order taking

  • Menu knowledge

  • Service sequence

  • Upselling

  • Guest communication

  • Complaint handling

  • POS procedures

  • Cleanliness and sanitation

• Monitor employee performance and provide feedback to Management.

• Participate in the evaluation and training of new F&B employees.

• Assist with opening and closing procedures.

• Ensure food safety, sanitation, hygiene, and workplace-safety standards are followed throughout service areas.

• Prepare or assist in preparing required daily and periodic F&B reports.

• Perform other reasonable supervisory duties related to F&B operations as assigned by Management.

Soft-Opening Responsibilities

During the resort’s soft-opening period, the F&B Team Leader will also help Management identify and address operational issues before full operations.

This may include:

• Testing and improving service procedures and workflows.

• Identifying service bottlenecks and recommending practical improvements.

• Helping standardize table service and guest-handling procedures.

• Training newly hired F&B employees.

• Improving staff familiarity with menus, pricing, promotions, and POS procedures.

• Monitoring actual manpower requirements based on guest volume.

• Assisting in establishing opening and closing checklists.

• Helping organize service stations and operating supplies.

• Providing Management with feedback on recurring guest comments or service concerns.

• Supporting Management in preparing the F&B team for full resort operations.

What We're Looking For

• At least 2–3 years of experience in food and beverage service.

• Previous experience as an F&B Team Leader, Restaurant Supervisor, Service Supervisor, Captain Waiter, Senior Server, or similar supervisory role is preferred.

• Previous experience in a hotel, resort, restaurant, banquet, or hospitality operation is highly preferred.

• Strong understanding of proper food and beverage service standards.

• Experience supervising and training service personnel.

• Good understanding of guest service and complaint handling.

• Familiarity with POS systems and restaurant billing procedures.

• Experience with reservations, events, banquets, or group functions is an advantage.

• Able to organize staff and maintain control during busy service periods.

• Strong communication and interpersonal skills.

• Able to give clear instructions and provide constructive feedback to employees.

• Professional and courteous when dealing with guests.

• Detail-oriented and attentive to service quality and cleanliness.

• Able to remain calm and professional when handling complaints or operational pressure.

• Strong organizational and time-management skills.

• Reliable, punctual, and accountable.

• Physically capable of standing and moving for extended periods during service.

• Willing to work shifting schedules, evenings, weekends, and holidays as required by resort operations.

• Willing to work on-site in Mabitac, Laguna.

Education

• College-level or graduate of Hospitality Management, Hotel and Restaurant Management, Tourism, Business Administration, or a related field is preferred.

• Relevant hospitality or food-and-beverage training is an advantage.

• Applicants with substantial practical F&B supervisory experience may also be considered.

What We Offer

• Competitive compensation based on experience and qualifications

• Statutory government benefits

• On-the-job training and professional development

• Opportunity to contribute to the development of a growing resort operation

• Career-development opportunities based on performance and organizational requirements

• A professional and collaborative working environment