Front Office Team Leader

Villbrosis Realty Inc.; Mabitac; Vor Ort; PHP 335.000 - 513.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Statutory government benefits

On-the-job training

Career development opportunities

Zusammenfassung

Siete Niños Inc. operates Siete Niños Resort in Mabitac, Laguna, currently in its soft-opening stage. We seek a hands-on Front Office & Housekeeping Team Leader to supervise daily operations, train staff, and ensure high standards of cleanliness and guest service throughout the resort.

The role requires strong leadership, experience managing both fronts of house, and the ability to contribute to SOP development as the resort scales up operations.

Qualifikationen

• Minimum 3 years of experience in hotel, resort, or similar hospitality operations.
• Previous experience as a Front Office Supervisor or Housekeeping supervisor preferred.
• Willing to work shifting schedules, including evenings, weekends, and holidays.
• On-site work in Mabitac, Laguna; strong leadership and guest-service focus.

Aufgaben

• Supervise and coordinate daily Front Office and Housekeeping operations.
• Train and coach staff; monitor performance and conduct evaluations.
• Coordinate with Maintenance, F&B, Security, and Management to meet guest needs.
• Oversee check-in/check-out, room status, and guest satisfaction.
• Lead soft-opening efforts by establishing SOPs and opening checklists.

Kenntnisse

Front Office Leadership

Housekeeping Leadership

Guest Service Skills

Staff Training

Time Management

Ausbildung

Hotel/Restaurant Management degree

Tools

PMS knowledge

Jobbeschreibung

Front Office & Housekeeping Team Leader

Siete Niños Inc. – Siete Niños Resort
Mabitac, Laguna
Full-Time

About the Role

Siete Niños Inc. is looking for an experienced and hands‑on Front Office & Housekeeping Team Leader to join Siete Niños Resort in Mabitac, Laguna.

The position is responsible for supervising the daily operations of both the Front Office and Housekeeping teams, ensuring that guests receive professional and attentive service from arrival through departure and that guest rooms, public areas, and resort facilities are maintained according to established cleanliness and presentation standards.

As the resort is currently in its soft‑opening stage, the Team Leader will also help Management strengthen operating procedures, train employees, identify service and housekeeping concerns, and prepare both departments for full operations.

This role is suited for a hospitality professional who is comfortable leading employees while remaining actively involved in day‑to‑day guest service and property operations.

Key Responsibilities

Front Office Operations

• Supervise and coordinate the daily activities of Front Office personnel.

• Monitor reception, guest assistance, check‑in, check‑out, and other guest‑facing activities.

• Ensure all guests are welcomed and assisted professionally and courteously.

• Ensure guest registration, room assignment, billing, and departure procedures are completed accurately.

• Monitor reservations, room availability, arrivals, departures, extensions, and special guest requests.

• Coordinate closely with other departments regarding room status and guest requirements.

• Handle guest inquiries, complaints, and service‑recovery situations professionally.

• Escalate serious guest concerns or operational issues to Management when necessary.

• Monitor Front Office cleanliness, organization, appearance, and availability of supplies.

• Ensure Front Office personnel maintain proper grooming, uniform, and professional conduct.

• Monitor proper use of the resort's Property Management System, booking system, POS, or other assigned systems.

• Assist in monitoring occupancy, room availability, guest feedback, and other Front Office operating information.

• Encourage appropriate upselling of rooms, resort services, packages, and other approved offerings.

• Prepare and submit required Front Office reports.

Housekeeping Leadership and Monitoring

• Directly supervise and monitor the performance of the Housekeeping team.

• Assign daily housekeeping duties based on:

  • Occupied rooms

  • Check‑outs

  • Expected arrivals

  • Stay‑over rooms

  • Public‑area requirements

  • Special cleaning requirements

• Monitor room‑cleaning progress and ensure rooms are completed within operational timelines.

• Conduct or coordinate room inspections before rooms are released as ready for guests.

• Ensure guest rooms meet established standards for:

  • Cleanliness

  • Bed presentation

  • Bathroom sanitation

  • Towels and linens

  • Amenities

  • Room supplies

  • Odor and overall presentation

• Monitor the cleanliness and presentation of resort public areas, including:

  • Lobby

  • Hallways and corridors

  • Common areas

  • Public restrooms

  • Function areas

  • Other guest‑accessible spaces

• Ensure housekeeping employees follow proper cleaning procedures and sanitation standards.

• Train and coach Housekeeping personnel on cleaning procedures, room preparation, inspection standards, and guest‑service expectations.

• Monitor housekeeping supplies, linens, towels, amenities, cleaning materials, and equipment.

• Report shortages, damaged items, unusual consumption, or inventory discrepancies.

• Ensure proper handling, storage, and issuance of housekeeping supplies.

• Monitor linen and laundry requirements and coordinate timely availability of clean linens and towels.

• Report room defects, damaged furniture, plumbing concerns, air‑conditioning issues, electrical concerns, or other maintenance requirements.

• Coordinate with Maintenance to ensure room defects are corrected promptly.

• Monitor lost‑and‑found procedures and ensure found guest property is properly documented and secured.

• Assist in investigating damaged or missing room items when necessary.

• Ensure proper turnover of rooms between Housekeeping and Front Office.

Front Office and Housekeeping Coordination

• Maintain accurate communication between Front Office and Housekeeping regarding:

  • Vacant clean rooms

  • Vacant dirty rooms

  • Occupied rooms

  • Check‑outs

  • Early arrivals

  • Late departures

  • Room transfers

  • Out‑of‑order rooms

  • Maintenance concerns

  • Special guest requirements

• Verify that room status reflected in the resort system corresponds with the actual physical condition of the room.

• Prevent rooms from being released to guests until housekeeping and maintenance requirements have been completed.

• Coordinate priority cleaning when guests are waiting for rooms.

• Ensure special room setups or guest requests are communicated and completed before arrival when possible.

Team Leadership

• Conduct daily or shift briefings with Front Office and Housekeeping employees.

• Assign responsibilities and monitor completion of assigned tasks.

• Assist in preparing employee schedules based on occupancy and operational requirements.

• Monitor attendance, punctuality, grooming, conduct, and performance.

• Train newly hired employees on service standards and departmental procedures.

• Coach employees and provide constructive feedback where improvement is required.

• Identify staffing, training, or performance concerns and report them to Management and HR.

• Participate in employee performance evaluations when required.

• Promote teamwork and professional coordination between Front Office, Housekeeping, Maintenance, F&B, Security, and other resort departments.

Soft-Opening Responsibilities

During the resort's soft‑opening period, the Front Office & Housekeeping Team Leader will assist Management in strengthening operations by:

• Identifying problems in check‑in, check‑out, room turnover, and guest‑service workflows.

• Helping establish practical Front Office and Housekeeping SOPs.

• Creating or improving opening, closing, room‑cleaning, and room‑inspection checklists.

• Training employees on operating procedures and service standards.

• Monitoring actual manpower requirements based on occupancy levels.

• Identifying recurring guest concerns and recommending improvements.

• Improving communication between Front Office and Housekeeping.

• Establishing proper room‑status reporting procedures.

• Monitoring whether cleaning times and room turnover targets are realistic.

• Helping standardize guest‑room cleanliness and presentation.

• Assisting Management in preparing both departments for full resort operations.

What We're Looking For

• At least 3 years of experience in hotel, resort, or similar hospitality operations.

• Previous experience as a Front Office Supervisor, Front Office Team Leader, Duty Supervisor, Housekeeping Supervisor, Rooms Division Team Leader, or similar leadership position is preferred.

• Experience supervising or coordinating both Front Office and Housekeeping operations is highly preferred.

• Strong understanding of hotel check‑in, check‑out, reservations, room status, and guest‑service procedures.

• Good knowledge of housekeeping operations and guest‑room cleanliness standards.

• Able to inspect guest rooms and identify housekeeping or maintenance deficiencies.

• Experience supervising and training employees.

• Strong guest‑service and complaint‑handling skills.

• Able to coordinate effectively with Housekeeping, Maintenance, F&B, Security, and Management.

• Familiarity with hotel Property Management Systems, reservation systems, or similar software is preferred.

• Basic knowledge of Microsoft Office, Google Workspace, or similar applications.

• Strong organizational and time‑management skills.

• Able to prioritize rooms, guest concerns, and operational requirements during busy periods.

• Professional, reliable, and able to lead employees by example.

• Detail‑oriented with strong standards for cleanliness and guest presentation.

• Able to remain calm and professional when handling guest complaints or operational pressure.

• Willing to work shifting schedules, evenings, weekends, and holidays as required.

• Willing to work on‑site in Mabitac, Laguna.

Education

• College‑level or graduate of Hotel and Restaurant Management, Hospitality Management, Tourism, Business Administration, or a related field is preferred.

• Relevant hospitality training or certifications are an advantage.

• Applicants with strong practical hotel or resort supervisory experience may also be considered.

About Us

Siete Niños Inc. operates Siete Niños Resort in Mabitac, Laguna, currently in its soft‑opening stage.

We are focused on continuously improving our operations, service standards, facilities, and guest experience as we prepare for full resort operations.

We value professionalism, accountability, teamwork, attention to detail, and genuine hospitality.

What We Offer

• Competitive compensation based on experience and qualifications

• Statutory government benefits

• On‑the‑job training and professional development

• Opportunity to help shape Front Office and Housekeeping systems during the resort's growth stage

• Career‑development opportunities based on performance and organizational requirements

• Professional and collaborative working environment