Housekeeping Supervisor

Cevio Hotel Corporation; Leyte; On-site; PHP 334,800 - 558,000; Full time

Job summary

Cevio Hotel Corporation seeks an experienced Housekeeping Supervisor for a pre-opening phase, overseeing standard setup, inventory management of OS&E, and staff recruitment/training. You will run mock-cleans and deep-clean tasks across guest rooms and public areas, then transition to leading daily floor operations to uphold brand excellence and guest satisfaction.

Responsibilities include establishing SOPs, organizing linen and cleaning supplies, conducting hands-on staff training, and reporting

Qualifications

• 2–3 years of hotel housekeeping experience, with supervisory exposure.
• Degree or diploma in Hospitality Management is an advantage.
• Familiarity with hotel PMS (Opera, Cloudbeds) and maintenance software.
• Proven ability to train, motivate, and mentor a diverse team.
• Exceptional eye for detail regarding room setup and brand standards.
• Residing in Tacloban or nearby areas.
• Available to start ASAP.

Responsibilities

• Assist in establishing SOPs for room attendants and public area staff; conduct hands-on training and mock cleaning.
• Lead initial deep cleaning of guest rooms, suites, and public areas prior to opening.
• Oversee inventory setup for linen, amenities, and housekeeping equipment.
• Coordinate daily room rosters based on occupancy and special requests.
• Report defects and maintenance issues via PMS and follow up until resolution.
• Monitor usage of chemicals, supplies, and linens to control waste.
• Handle guest inquiries and requests professionally to maintain guest satisfaction.

Skills

Supervisory experience

Hospitality management degree

PMS familiarity

Staff training

Attention to detail

Pre-opening experience

Education

Bachelor's or Diploma in Hospitality Management

Tools

Opera PMS

Cloudbeds

Maintenance software

Job description

This position goes beyond day-to-day cleaning management to include setting up operational standards, organizing inventory and OS&E (Operating Supplies & Equipment), assisting in staff recruitment and training, and conducting initial mock-cleans and deep cleaning across all guest rooms and public areas. Post-opening, the supervisor will transition into leading daily floor operations to ensure brand excellence and guest satisfaction.

Key Responsibilities

• Assist in receiving, unpacking, counting, and organizing all linen, terry, guest amenities, cleaning chemicals, and housekeeping equipment (carts, vacuums, buffer machines).
• Help establish standard operating procedures (SOPs) for room attendants and public area attendants; conduct hands-on training sessions and trial cleaning runs before soft opening.
• Walk guest rooms, corridors, and public spaces alongside project managers or contractors to identify defects, finishing issues, or snagging list items prior to room handover.
• Supervise the initial deep cleaning of all guest rooms, suites, public areas, back-of-house (BOH) spaces, and operational offices.
• Assist in setting up the laundry room, linen store rooms, and uniform distribution systems for all hotel staff.
• Inspect assigned guest rooms, suites, hallways, guest elevators, and public areas daily to ensure strictly high standards of cleanliness, maintenance, and presentation.
• Lead daily huddles/briefings; assign room rosters and task lists to Room Attendants and Public Area Attendants based on daily occupancy and special requests.
• Promptly report all room defects, damaged fixtures, or engineering issues via the Property Management System (PMS) / Maintenance ticketing app and follow up until resolved.
• Monitor the usage of chemicals, guest amenities, and linens to minimize waste and ensure stock levels are maintained.
• Handle guest inquiries, special requests, and complaints professionally, resolving issues promptly to maintain high guest satisfaction scores.

Qualifications

• Minimum of 2–3 years of housekeeping experience in a hotel setting, with at least 1 year in a supervisory or senior attendant role.
• A degree or diploma in Hospitality Management or related field is an advantage.
• Familiarity with hotel Property Management Systems (e.g., Opera, Cloudbeds) and maintenance management software.
• Proven ability to train, motivate, and mentor a diverse team during a fast-paced pre-opening period.
• Exceptional eye for detail regarding room setup, cleanliness, and brand standards.
• Residing in Tacloban or nearby areas.
• Can start ASAP.