Housekeeping Supervisor

Onward Worldwide Management & Consultancy; Philippines; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Training and Development programs

Health Care Plan (HMO) with Dental and

Vision upon regularization

Group Life and Accident Insurance

Job summary

Onward Worldwide Management & Consultancy is seeking an organized Housekeeping Supervisor to lead operations across multiple properties, ensuring cleanliness, safety, and client satisfaction. You will guide staff with daily tasks, monitor performance, and optimize resources while maintaining high service standards.

The role emphasizes KPI monitoring, budgeting, cost control, and strong stakeholder management, with frequent site visits and multi-site oversight.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field preferred.
• At least 3-5 years of experience in housekeeping, facilities management, janitorial services, or outsourced manpower/service provider operations.
• Experience handling multiple client sites, outsourced manpower, or service contracts is highly preferred.
• Strong background in operations, manpower supervision, client management, and quality assurance.
• Experience in KPI monitoring, budgeting, cost control, and profitability management is an advantage.
• Strong leadership, problem-solving, negotiation, and stakeholder management skills.
• Willing to conduct frequent site visits and manage multi-site operations.

Responsibilities

• Maintain high client satisfaction scores and support account retention initiatives.
• Ensure housekeeping personnel maintain professional appearance, grooming, and customer service standards.
• Monitor manpower utilization, overtime, absenteeism, and deployment efficiency to optimize operational costs.
• Manage housekeeping consumables, cleaning supplies, and equipment usage to minimize wastage.
• Support achievement of operational budgets and profitability targets per account/site.
• Analyze labor costs versus revenue generated and recommend cost-saving initiatives while maintaining service quality.
• Identify productivity improvement opportunities and implement operational efficiencies.

Skills

Leadership

Stakeholder management

Cost control

Budgeting

KPI monitoring

Client management

People supervision

Training & development

Safety compliance

Education

Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field

Job description

The team is looking for an organized and proactive Housekeeping Supervisor who can lead housekeeping operations across multiple properties while maintaining high standards of cleanliness, safety, and client satisfaction. You should be able to guide housekeeping staff with clear daily tasks, monitor performance, and ensure operational efficiency. The ideal candidate excels at coordinating with clients and management, maintaining inventories, and overseeing property upkeep. We need a detail-oriented professional who can enforce safety and sanitation policies consistently, foster a culture of accountability and teamwork, and adapt quickly to changing priorities in a fast-paced environment. Ultimately, you must be a reliable, client-focused leader who ensures properties are well-maintained and service standards are consistently met.

Responsibilities:

• Maintain high client satisfaction scores and support account retention initiatives.

• Ensure housekeeping personnel maintain professional appearance, grooming, and customer service standards.

Cost Control, Productivity & Profitability Management

• Monitor manpower utilization, overtime, absenteeism, and deployment efficiency to optimize operational costs.

• Manage housekeeping consumables, cleaning supplies, and equipment usage to minimize wastage.

• Support achievement of operational budgets and profitability targets per account/site.

• Analyze labor costs versus revenue generated and recommend cost-saving initiatives while maintaining service quality.

• Identify productivity improvement opportunities and implement operational efficiencies. Ensure resource allocation aligns with contract scope and client requirements.

Revenue Growth & Account Expansion Support

• Build strong relationships with clients to support retention, renewal, and long-term partnerships.

• Identify opportunities for additional services, increased manpower deployment, deep cleaning, specialized cleaning, or account expansion.

• Support management in achieving revenue targets through quality service delivery and client satisfaction.

• Assist in operational proposals, site assessments, and implementation of new business accounts.

Manpower Leadership & Development

• Lead, coach, and supervise housekeeping teams and site leads.

• Conduct onboarding, orientation, training, and performance evaluations.

• Promote accountability, teamwork, productivity, and continuous improvement.

• Support succession planning and development of high-performing housekeeping personnel.

Compliance, Safety & Reporting

• Ensure compliance with labor laws, safety regulations, sanitation requirements, and company policies.

• Monitor safe handling and storage of cleaning chemicals, tools, and equipment.

• Prepare operational reports, productivity reports, incident reports, manpower reports, and client performance updates.

Minimum Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field preferred.

• At least 3-5 years of experience in housekeeping, facilities management, janitorial services, or outsourced manpower/service provider operations.

• Experience handling multiple client sites, outsourced manpower, or service contracts is highly preferred.

• Strong background in operations, manpower supervision, client management, and quality assurance.

• Experience in KPI monitoring, budgeting, cost control, and profitability management is an advantage.

• Strong leadership, problem-solving, negotiation, and stakeholder management skills.

• Willing to conduct frequent site visits and manage multi-site operations.

Preferred Qualifications:

• Proven experience in hands-on housekeeping training, establishing SOPs, policies, cleaning standards, and quality programs.

• Background in janitorial services, facilities management, hospitality, BPO, commercial/residential properties, or service provider/cleaning industry operations, including multi-site management.

• Familiarity with housekeeping KPIs, SLAs, client account management, manpower planning, operational costing, and cost vs. revenue performance monitoring.

• Strong leadership, client service, and driving skills; with relevant certifications in housekeeping, facilities, safety, customer service, and a valid driver's license is an advantage.

Benefits:

• Training and Development programs.

• Unlimited career advancement opportunities.

• Health Care Plan (HMO) with Dental and Vision upon regularization.

• Group Life and Accident Insurance upon regularization.

• Sick and Vacation Leave upon regularization. All unused sick leave is convertible by the end of the year and will be distributed before the end of the first quarter of the succeeding year.

• Bereavement Leave of 3 days upon regularization.

• Healthy and encouraging work environment.

• 13th Month Pay as mandated by the Philippine Government.

• Government mandated benefits (SSS, PHIC, and Pag-Ibig)