Housekeeping Supervisor

Shangri-La Group; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensure efficient room turnover, and uphold the resort’s luxury standards for every guest stay.

In this role you will lead a team, maintain pristine guest rooms and bathrooms, replenish amenities, report maintenance needs, and interact with guests professionally, all while delivering Shangri-La’s celebrated Asian hospitality. Fluent English and a passion for guest satisfaction are essential.

Qualifications

• Experience in hotel housekeeping operations.
• Fluent English and local language (where applicable).
• Detail-focused and guest-oriented.
• Strong interpersonal skills.
• Willing to be challenged and adapt to a luxury environment.

Responsibilities

• Ensure smooth daily running of the housekeeping operation.
• Support the Service Manager in maintaining service quality.
• Supervise the team performance and process flow.
• Maintain and clean guest rooms and replenish room supplies.
• Maintain and clean bathrooms and replenish bathroom amenities.
• Tidy and arrange guest belongings when cleaning the room.
• Ensure quality assurance standards are met at all times.
• Maintain and clean hotel corridors.
• Report any maintenance-related issues to the Engineering Department.
• Interact and assist guests professionally when needed.

Skills

People interaction

English fluency

Detail oriented

Interpersonal skills

Problem solving

Job description

Shangri-La Mactan, Cebu
Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Housekeeping Supervisor.

As a Housekeeping Supervisor, We Rely On You To

• Ensure smooth daily running of the housekeeping operation
• Support the Service Manager in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Communicates with fluency in English (and local language)
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Enjoys being challenged