Housekeeping Supervisor

Wright Park Hotel; Baguio; On-site; PHP 260,000 - 420,000; Full time

Job summary

Wright Park Hotel in Baguio invites applications for a Housekeeping Supervisor to lead our housekeeping team, train staff, supervise performance, and ensure rooms and public areas meet high standards while upholding safety and sanitation policies.

The role requires 2+ years in a similar role, hands-on cleaning experience, strong communication, and effective team management. This position is on-site in Baguio with opportunities for growth within our luxury property.

Qualifications

• At least 2 years of experience as Housekeeping Supervisor or similar role in hospitality industry, preferably in a pre-opening property.
• With hands-on experience with cleaning and maintenance tasks.
• Preferably, with Housekeeping NC2
• Good verbal and written communication skills
• Strong team management and organizational skills
• Flexibility and ability to handle the physical demands of the job
• Ability to use industrial cleaning equipment as well as housekeeping and janitorial supplies

Responsibilities

• Report and work with the Housekeeping Manager to achieve all department goals
• Assign housekeeping tasks such as cleaning and maintenance tasks
• Ensure that the team efficiently completes delegated tasks
• Provide team members with specific instructions to accommodate customer requests
• Manage daily schedules of team members ensuring coverage during peak times
• Monitor compliance on breaks and attendance policies

Skills

Team management

Staff training

Communication skills

Safety compliance

English proficiency

Education

Housekeeping NC2

Tools

Industrial cleaning equipment

Job description

Take a leap of faith on a new luxury hotel. We are located in Baguio City, a place of cool breeze and scenic views. We are currently organizing our core and supervisory team to set up our operations.

Come join us in driving the highest standards of excellence at all times while maintaining professional and well-organized housekeeping services within our dynamic hospitality environment.

As Housekeeping Supervisor, you are responsible for training the housekeeping staff and for supervising their performance ensuring all rooms and common areas are cleaned and maintained to high standards as well as to ensure that housekeeping staff complies with all safety and sanitation policies.

Essential Duties and Responsibilities:

• Report and work with the Housekeeping Manager to achieve all department goals
• Assign housekeeping tasks such as cleaning and maintenance tasks
• Ensure that the team efficiently completes delegated tasks
• Provide team members with specific instructions to accommodate customer requests
• Manage daily schedules of team members ensuring coverage during peak times
• Monitor compliance on breaks and attendance policies
• Monitor adherence to hotel’s policies and specific housekeeping procedures, including cleaning and maintenance methods, safety precautions, sanitation policies, and guidelines for using supplies and equipment
• Provide a consistent and high-quality customer service as well as communicate customer feedback to team members and suggest improvements`
• Check inventory and supply routinely to maintain adequate stock levels as well as order supplies when inventory levels are low and coordinate the repair and replacement of equipment
• Ensure that team members have access to any necessary supplies and equipment to complete their tasks
• Evaluate performance of team members and recommend transfer, promotion, and termination of service
• Prepare and review reports on room conditions and department expenses
• Arrange and attend staff meetings in the department to discuss company updated policies and procedures
• Perform various cleaning duties in the event of staff shortages
• Work with other departments as needed to perform duties

Qualifications:

• At least 2 years of experience as Housekeeping Supervisor or similar role in hospitality industry, preferably in a pre-opening property
• With hands-on experience with cleaning and maintenance tasks
• Preferably, with Housekeeping NC2
• Good verbal and written communication skills
• Strong team management and organizational skills
• Flexibility and ability to handle the physical demands of the job
• Ability to use industrial cleaning equipment as well as housekeeping and janitorial supplies