Housekeeping Manager

InterContinental Hotels Group; Pasig; On-site; PHP 400,000 - 800,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

InterContinental Hotels Group is seeking a Housekeeping Manager to uphold exceptional housekeeping and laundry standards across guest areas and rooms. You will lead and develop a diverse team, address guest requests, and ensure compliance with safety guidelines while maintaining inventories and contributing to cost-effective operations.

The role emphasizes guest satisfaction, staff training, and collaboration with other hotel departments to deliver memorable experiences in a luxury environment.

Qualifications

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).

Responsibilities

• Manage, coach, and develop a housekeeping and laundry team to meet high standards.
• Handle complaints and special requests to keep guests satisfied.
• Ensure public areas, rooms, suites, equipment, and linen exceed guest expectations.
• Assist with deep cleaning projects and support the team during peak periods.
• Educate team members on compliance with local laws and safety standards.
• Maintain inventory levels, prepare budgets, and drive productivity.

Skills

Team leadership

Guest service

Education

High school diploma

Job description

Do you have exceptional standards? We’re searching for a Housekeeping Manager to ensure all aspects of housekeeping and laundry are befitting of our reputation for delivering genuinely memorable experiences to our guests.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Handling complaints and special requests to keep every guest happy
• Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards
• Maintaining inventory levels, preparing budgets, and driving productivity

What We need from you:

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.